A virtual phone system is a form of business phone service that enables you to make and receive calls and texts over the internet. When you use this cloud-based solution, you’ll receive a virtual phone number that is attached to an account, rather than a device or location. This allows you to access your business number from any desktop, web, or mobile app with internet access. No particular hardware is required to use a virtual phone system. The truth is, you do not require any new gear.
Choosing a virtual phone system also enables you to access capabilities not available on traditional phones. For instance, you can select a different area code or a toll-free number for your company phone number, share phone number access with teammates, integrate your phone system with your CRM, and utilise real-time analytics to gain insight into your conversations. This is only the beginning of what virtual phone systems can accomplish for you.
Voice over Internet Protocol (VoIP) is a technology used by virtual phone services to link you to callers and call recipients. VoIP turns your voice messages to digital voice data when you speak over the phone. This information is then divided into packets that are small enough to traverse the Internet. Once a group of packets reaches their destination, they are reassembled into the original voice data. This is the audio output from your speaker or headset. When using a virtual phone system, you may experience a sense of living in the future. It can perform your tasks for you.
Virtual phone systems are straight forward to install. To begin making business calls, you only need to:
- Register for a VoIP phone service
- Choose a phone number
- Download your VoIP provider’s app