Yeastar Cloud Phone System for Business

Careers

L2 Technical Support

Full-time opportunity. Work from anywhere!

Job description

What you will be doing

  • Implementation and support of Yeastar Phone System
  • Implementation and support of Audio codes and SIP trunking
  • Designing and deploying carrier SIP solutions
  • Support for enterprise customer network, including troubleshooting voice, video and data (IP) traffic
  • Handling scripting and test automation
  • Experience with private, public and hybrid clouds
  • Solid knowledge of VoIP protocols such as SIP, H323, MGCP, RTP, Codecs knowledge and troubleshooting experience.
  • Strong understanding of Country Carrier SIP networks
  • Implement and support the technology change from Carrier ISDN (E1/T1) circuits to centralized Carrier SIP and from Legacy PBX/Lync/Skype for Business to Microsoft Teams Direct Routing
  • Handle pre-sales, design , installation, commission.
  • Provide support for products and solution implementation .
  • Ad- hoc duties required.

What must-have skills we are looking for

  • Bachelor/Diploma/Nitec of Science in Information System/Computer Science or its equivalent
  • Strong knowledge/experience on VMware, Amazon Cloud Connect, Cloud based call center, MS SQL
  • The role requires a solid analytical acumen and solution orientation to understand the nuances of Audio Codes and/or Ribbon SBC product portfolio, SIP Protocol and Advanced Routing
  • Candidates with at least 1 – 2 years of relevant experience are preferred
  • Team player and an experienced engineer with strong technical skills
  • Excellent interpersonal and communication skills
  • Diploma or Degree in Electrical , Network Systems, Telecommunications
  • Industry experience in Voice over IP solutions / Network Solutions.
  • Brands experience required (any of these) :
  • PBX (Panasonic/Mitel/Alcatel) , Routers (Cisco/HP/Fortigate)
  • Network skills required : IP routing (Static/ BGP/ HSRP/ VRRP) , Wireshark (captures and analysis)
  • Strong analytical and research skills
  • Team oriented player
  • Strong verbal/written communication skills
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