Cloud Phone System For Modern Businesses

Electrical Equipment Distributor Ensures Smart Connectivity Among All Its Branches with Yeastar

Electrical Equipment Distributor Ensures Smart Connectivity Among All Its Branches with Yeastar

Imagine what will happen if a large business group doesn’t have a sound communications system: delayed response to clients’ needs which leads to poor customer experience, dragging conversation between team workers which results in low working efficiency, lacking advanced features to support the current communications needs which slows down the whole business running process… To avoid all these troubles and seek for improved communications experience, the famous electrical equipment distributor COMET Group in Italy deployed Yeastar Unified Communications solution in its 14 stores and is working to implement them in all of its 110 stores.

Background

The COMET Group is one of the largest distributors and resellers of electrical equipment and large-scale household appliances in Italy. With 23 branches and over 110 stores located in different parts of the country, the COMET Group offers customers the highest quality products and services. For COMET, communication is key to their business success.

Challenges

To meet the telecommunications needs of such a large group is not an easy thing. COMET Group requires a complete VoIP solution that could not only connect its extensions with each other across its 14 branches and separate retail shops without abandoning the outdated devices but also integrate the phone system with all its existing door-phone intercom system and the broadcasting system for a smarter communications environment. What’s more, the unexpected crisis caused by the virus has sped up the trend for smart working, contributing to the surging needs of unified communications and smartphone applications. Under this scenario, how to keep employees connected while they are working on the go or working from home is also a top issue to address.

Solution

After a thorough analysis of COMET Group’s current needs and based on the size of COMET’s stores, Sistemi Aziendali ed Organizzazione, Yeastar reseller in Italy, selected 3 S100 VoIP PBX and 11 S50 VoIP PBX to be deployed in the 14 stores. Besides that, some TA Gateways were also implemented to ensure the connectivity between the outdated analog devices (telephones, faxes, and so on) and the current advanced VoIP system.

Thanks to the Remote Management feature on Yeastar VoIP PBX, our Italian partner can have remote control and conduct troubleshooting directly on the phone system of the healthcare center. Yeastar Linkus UC Softphone also provides its employees with great flexibility to make and answer calls anywhere anytime.

comet_group_case

Results and Benefits

1. Multisite Interconnection for easy communication between separated retail stores

The multisite interconnect of Yeastar allows COMET Group to connect all its branches and retail shops together in the easiest and secure way. In this case, 3 S100 VoIP PBX and 11 S50 VoIP PBX systems were deployed in the geographically separated branches, enabling users of the group to call each other at a low calling fee and collaborate with each other just as they were in one single workplace. Simply put, with only one link between a branch and another, the branch will be able to connect to all other branches, providing simplified communications and easy management of converged voice for multi-branch operations.

2.Linkus UC Softphone for instant calling and messaging anywhere at anytime

You won’t always stay close to your desktop extensions, but you’ll always keep your mobile phone in your hand or in your pockets. That’s why Linkus UC softphone is born. Available using Microsoft Windows, macOS, iOS, and Android, Linkus makes real-time business communications and collaboration easy across multiple devices, for true one-number access. With it, employees of COMET could always call and message their co-workers no matter when it is and where they are.

With the newly upgraded P-Series PBX system, Yeastar Linkus UC softphone now adds Web Client to its list and supports some amazing new features like video conferencing, webRTC, secure and hassle-free remote access, and so on. Explore the exciting tool and build stronger customer relationships and immersive team collaboration with Yeastar.

Blog How Linkus Improves Your Call Efficiency in Different Scenarios

3. Third-party integration for smarter connectivity and smoother communications

In today’s scenarios, not only human to human collaboration matters to business development, but too to tool collaboration also plays an important role in ensuring work efficiency for business operation. Yeastar VoIP phone system allows for integration between third-party systems like telecom systems and the broadcasting system, which smartly connects all these communicating devices (door-phone, mobile phones, desktop extension, broadcasting devices). Take the broadcasting system for example, simply pick up the phone, dial the extension number of the IP Call Box, and the call is answered automatically allowing staff of COMET Group to make announcements. The third-party integration with the Yeastar VoIP PBX system ensures smoother communications and hassle-free management of the different systems.

Besides hardware devices integration, Yeastar also supports CRM integration to further enhance the collaboration between the phone system and other platforms. Check the video here for more information.

4. Shared company contacts for more efficient collaboration

Yeastar contact feature provides a free phone-system-native phone book in which all users within the system can easily keep details of their company or personal contacts, organize shared directory, sync to softphone and IP Phone, benefit from caller ID match, and facilitate speed dial – all in one platform. What’s more, when employees are away from their working places, namely, the office or the shops for COMET Group’s workers, they could simply take a look at their Linkus softphone and check the contacts of their team workers. When receiving calls on Linkus UC Clients, they will also be able to recognize a known caller and communicate more effectively.

Check our blog here for more benefits of Yeastar Native Contacts feature.

5. More advanced phone system features for improved user experience

From basic call routing, IVR to advanced call conferencing and recording, Yeastar S-Series VoIP PBX provides customers like COMET Group with all-inclusive features without extra licensing fees. With Yeastar, workers in COMET could always enjoy the quality and efficient calls with their contacts. Telecommunication would no longer get in the way of either team collaboration or business cooperation.

Yeastar officially released P-Series PBX System in October 2020. This brand-new PBX system aims for customers with higher expectations of their business phone system. By converging voice, video, applications, collaboration, and more, this “PBX-Plus-More” system supports video conferencing, video call, webRTC, and more amazing features to further enhance team collaboration, and build stronger business relationships.

Why the Customer Chose Yeastar

With all the benefits gained and the work efficiency greatly improved by implementing Yeastar PBX system, customers of COMET are more than satisfied with what Yeastar solution offers.

“Our consultancy work combined with the reliability and professionalism of the Yeastar team has allowed us to implement the Yeastar products in 14 Customer’s stores and we are working to implement them in all other stores (About 100).” Said Andrea Santoni from Sistemi Aziendali ed Organizzazione.

With the aim to help our customers modernize their Unified Communications hardware, software, and services, with our future-proof, integrated, and innovative solutions, Yeastar would certainly be a trustworthy brand for your business success.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

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View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.