How to Sell a Premise VoIP PBX vs Hosted PBX

How to Sell a Premise VoIP PBX vs Hosted PBX

How to Sell a Premise VoIP PBX vs Hosted PBX

When it comes to VoIP PBX systems, channel partners have to choose between selling a premise based solution or one that is hosted in the cloud.

The arguments for and against each is solution are varied, but for those use to selling a hardware based PBX system, there’s no denying that more and more customers are becoming interested in hosted solutions.

At Yeastar, we work with thousands of channel partners each year who find themselves selling our line of VoIP PBX systems against other VAR’s selling hosted (or the providers themselves).

Armed with these experiences, we’ve sat down to construct a bullet-­proof way for you to sell against hosted VoIP PBX systems offered by your competitors.

Based on the touch points these competitive resellers will use with your customers to convince them hosted is the way to go, the following can become an effective weapon in your sales arsenal.

Cost ­- A hosted PBX is more affordable than a premise system

The first area hosted PBX VAR’s love to champion is cost. While it is true that with a cloud PBX there is no upfront costs outside of the handsets, over the long term, a cloud PBX can cost your customers a lot more than a premise based solution.

With the aggressive price points on the new S-Series, Yeastar partners can easily show how a modest upfront investment will save them thousands in recurring monthly fees over the life of the service agreement.

Customization – A hosted PBX has all the features and functions you need

Hosted PBX VARs often point to the variety of features and functions available with their service.

Unfortunately, they rarely point out that these are the same features available to everyone ­- it’s difficult to truly customize a specific instance because each hosted PBX is using the same underlying software.

Changing it for one customer would mean also making it available for everyone. This means in practice, hosted VARs can’t do much to customize the PBX specific to the client beyond a basic adding or removal of features from the user interface.

Those channel partners that are reselling the new Yeastar S-­Series have much more flexibility. Thanks to the new App Store and UI, Yeastar channel partners can highly customize the base system for the exact specifications of the customer.

Future Proof – A hosted PBX future proofs your organization

You will often hear about “no more rip and replace” when considering a hosted PBX solution.

Preying on the pain caused by PBXes of the past, hosted VoIP VARs often point out that their subscription based model allows an organization to future proof, because they’re always developing and implementing new features.

Need to a new user? That’s easy too. A few clicks and bam, you’ve got a bigger system without having to buy a new box.

Well a lot has changed since the early days of VoIP, lead by Yeastar’s S-­Series. With the Yeastar S-­Series modular design and field upgradeability, channel partners can easily expand the capacity and improve performance without having to replace the entire system.

Simply swap-­out a wide variety of modules and bam ­ you’ve got a bigger system without having to buy a new box.

Scalability ­- A hosted PBX is more scalable than premise systems

Similar to their future­proof argument, hosted VoIP companies and their VARs often brag about the ease of scalability their systems provide.

You’ve heard it ­ “In just a few clicks you can…”

The reality is that S-­Series premise based VoIP PBX systems from Yeastar are just as scalable. With a robust build quality featuring industry leading components and a modular design, channel partners can easily scale a single S­Series system as their client grows.

Rip and replace really is a thing of the past.

Security ­- A hosted PBX system is more secure than premise systems

You don’t have a military grade hosting facility, right?

Well, you don’t have a dedicated IT person on staff.

Did you know, hackers are everywhere!?

While all three of these may be true for your customers, that doesn’t necessarily mean that a hosted PBX system is any more secure than one you could have running in your IT closet (or under your desk).

The reality is that hosted PBX providers and systems ARE susceptible to the same sort of attacks, hacks and hurdles that premise VoIP PBX systems are concerned about ­ if not more.

Why? Scale! It doesn’t always make sense to attack or hack into one small company when you can spend the same time going after a hosted PBX provider and gain access to thousands of systems!

This not to say the cloud is not safe, but to demonstrate that both hosted and on­-premise VoIP PBX systems need to properly address security concerns.

On-premise or hosted ­- The debate continues

As you can see, when it comes VoIP PBX systems, hosted is NOT the clear cut winner.

While hosted PBX providers and channel partners will continue to evangelize the benefits of their solution, in almost every situation an on-­premise solution, like S-­Series, will provide everything a customer needs.

Don’t shy away from the competition and on ­premise VoIP PBX systems, win with Yeastar today.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.