Cloud Phone System For Modern Businesses

Resell Yeastar Devices? Use This Tool to Simplify and Monetize Your Support Services

Resell Yeastar Devices? Use This Tool to Simplify and Monetize Your Support Services

If you’ve ever tried to talk a user through a PBX/gateway configuration or troubleshooting over the phone, the advantages of remote management tool will be immediately obvious. This kind of platform/application provides firsthand insight into a device’s health, accelerate troubleshooting, simplify operations, and reduce service downtime.

As Yeastar partners, you’re armed with such a tool.

Yeastar Remote Management

Accessible for Yeastar devices including S-Series VoIP PBX, Yeastar Cloud PBX, K2 IP-PBX, and TA FXS VoIP Gateway, Yeastar Remote Management provides a centralized maintenance solution for MSPs, VoIP resellers and Yeastar partners to securely onboard, manage, monitor, and troubleshoot all of their customer-premises Yeastar deployments in one single platform. By providing deep visibility and control over remote Yeastar devices, Yeastar remote management opens up a new opportunity for you to up-level professional managed services, improve customer satisfaction, and drive new revenue streams.


IT Administration and Device Support Made Simple

With Yeastar Remote Management, enhance, simplify and monetize your support services with following feature-rich benefits that allow you to secure, maintain and improve IT operations as efficiently as possible for your customers.

  • Real-time Device Monitoring and Notification

Catch real and potential IT issues early and fix them remotely. Yeastar Remote Management helps you monitor Yeastar devices 24/7/365 and send instant warning messages whenever problems occur. There are 20 types of alerts for you to configure for instant notification, including System Overload, Network Attack, SIP trunk Registration Failure, and more. Just take care of your customer-based PBXs and FXS gateways proactively and address issues before they can actually do any damage to your customers.

Yeastar Remote Management was one of the main reasons we decided to go with Yeastar. Getting the alert message when a system or SIP trunk goes out of service allows us to be proactive and we usually fix the issue before the customer calls.

– Jeffrey Baum, President of BlueStar Telephone Consulting

  • Simple Remote Management & Troubleshooting

Maintain, configure, and troubleshoot customer-premises Yeastar PBX and FXS gateway in a flash as you were given physical access. Instead of opening ports or creating any firewall rules on your customer devices, Yeastar Remote Manage makes it possible for you to securely access the remote device’s administration portal via a single HTTPS-secured link.

You can remotely update the device firmware to ensure that your customers are always running on the latest version. You can also remotely execute actions such as configuration change, status monitor, troubleshooting, and security patches. All without taking any of your customer resources. And all can be started in seconds – whenever you or your customer need it – to skyrocket productivity and limit service downtime.

YK Communications has been using the remote management utility since it has become available. Using this to administer S-series PBX systems has made support, administration and diagnostics much simpler, especially on systems that are deployed on networks where the WAN IP address is dynamic.

– Bill Rakowitz, General Manager at YK Communication

Enterprise-grade Remote Access Security

Safeguard your customer-premises devices with enterprise-grade remote access security. Yeastar Remote Management takes multi-layer security mechanism to ensure peace of mind. These include bank-grade HTTPS encryption, 2-way connection authentication, role-based privilege control, advanced remote-access timeout mechanism, and comprehensive operation logs.

You no longer need to do port mapping or require Public IP address, DDNS, or NAT for remote device connection. And customers can also ensure that the access to their device is restricted to authorized users only for maintenance operations.

“It’s a great way for me to be sure I can log in, even if the customer doesn’t know how to setup firewall rules. Yeastar Remote Management is more secure than opening the firewall exposing the phone system to everyone on the InternetI don’t have to expose customer phone systems to potential hacking if all they need is remote management by our technicians.

Matt J. Rygelski, Principal Solutions Architect at Phonewire

Single-Pane-of-Glass Convenience with Intuitive Dashboard

Get an eagle-eye overview of all your Yeastar device status from a central point. Yeastar Remote Management features an intuitive web-based dashboard that presents an overview of all your device connection status, details of recent alarms, and a summary of device status by group, so you can keep abreast of changes in a timely manner.

Yeastar Remote Management
  • Profitable Managed and Maintenance Services

Generate recurring revenue by offering professional support, maintenance, or managed service with Yeastar Remote Management. It helps you to move away from a break/fix model while offsetting much of the traveling costs by enabling your technicians to work on the network.

We love the remote management. It helps us to sell management service contracts that are more profitable, as we do not need to dispatch out to perform routine maintenance.

– Benjamin Silver, President of Silver Communications

Related: Level Up Your Customer Services with Yeastar Remote Management


How Does Yeastar Remote Management Work

Setting Yeastar Remote Management is as easy as a pie. The whole system can be up and running in minutes. All you need to do is to gain remote-access authorization from your customer devices! This can be done by verifying Authentication Code or your Yeastar Partner ID on the customer devices – only a few entering and clicks away.

Besides, for better management of your devices, you can organize your devices into groups to your preference (by Device Model, Responsible Technician, Customer Priority, etc.) and create sub-accounts for your technicians to realize the device access control.

How Yeastar Remote Management Work

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

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Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.