We offer advanced call centre reports that give you a complete picture of agent-specific operational data, call parameters, and queue information in one place. You may also perform targeted analysis using a specific timeline, agent, or queue, share reports with your team in graphical, downloadable formats, and schedule reports to run on a regular basis
Get access to eight advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics. You can run targeted analysis of your call center data based on custom timeframe/agent/queue selection, share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.
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