Cloud Phone System For Modern Businesses

Yeastar Hotel App for Easy Hotel Management on S-Series VoIP PBX

Yeastar Hotel App for Easy Hotel Management on S-Series VoIP PBX

Hotel owners are always looking for hospitality phone systems that facilitate automation of regular hotel operations while improving customer experience. Yeastar all-in-one hotel phone systems – S-Series VoIP PBX with the innovative Hotel App – help you with that.

Yeastar Hotel App is a value-added service delivered via the S-Series VoIP PBX App Center. It integrates rich IP PBX features with advanced hospitality functionalities to offer easy hotel management and improve operational efficiency.

Yeastar Hotel App empowers small and medium hotels to intuitively manage the booking, check-in and check-out service, arrange hotel wake up call, check the status of each room, offer mini-bar service, and run personalized billing reports and other daily operational tasks, greatly improving the customer services.

Hotel App Benefits: Easy Hotel Management

1. Rich features and user-friendly

Hotel App provides advanced hospitality features together with a rich set of telephony features to build a robust hospitality telephone system for hotels. Hotel front desk or administrators can flexibly manage room check-in and check-out, booking, and call charges, etc. simply through the Web interface.

2. Enhance guest experience and satisfactory

Guest satisfaction is the key pillar of a hotel’s success. With Hotel App, information about guests can be easily accessed. Hotels can store and retrieve guest information as well as recognize repeated guests at check-in to strengthen guest royalty.

3. Real-time business controls

The billing report will be generated automatically when checking out, showing all expenses clearly like call charges, mini bar expenses, etc, which is crucial to give you an integrated view of your hotel’s operations.

4. Cost saving and productivity improving

With all hospitality features and telephony features at one system, it will minimize paperwork and keeps up-to-date records of guests. The reduction in operational spending realized from a new Hotel App can be significant and the competitive edge of your business will be improved.

Yeastar Hotel App Features

General Features

  • Booking
  • Check-in / Check-out
  • Group Checkout
  • Schedule Wake-up Calls
  • Call between Room Phones
  • Set Do Not Disturb
  • Guest List: the Hotel App will keep the guest information if the guest has stayed in the hotel before.
  • Booking List
  • Email Template: for the booking (or the booking cancel) confirmation email.

Billing

  • Billing Report: view, manage and download billing reports at ease.
  • Call Rate: used to charge the external calls made on the room phones. It’s your decision to set different call rates for calls of different destination, time duration, and etc.
  • Hourly Stay
  • Holiday:  set your holiday time/date range. The room price will automatically change to Holiday Price when the holiday comes.
  • Mini Bar: set minibar items and record minibar consumption.

Room Operation and Management

  • Room List: On the Room List page, you can check the room status, check the room guest’s information, and also perform multiple operations like check-in/out,  room status change, move room for guests, etc.
  • Room Groups: After checking in the guests, you can group the guest’s rooms if they are a team group or tour group.
  • Room Type: Set standard room, business room, etc. with different price settings.
  • Display Room Status
  • Set Room Status by Extensions: The hotel cleaner can dial the relevant feature codes on the room phone to change the room status.
  • Change Room: You can change the guest room with any free/vacant room. If the guest had made outbound calls or consumed mini bar items in the previous room, the system will automatically add the charges into the bill.
  • Locked When Checkout: The room phone will be locked automatically if the guest checked out the room.

The Yeastar Hotel App boasts more features to streamline hotel operations and enable easy hotel management. Download Hotel App User Guide for more details, or check for the latest Hotel App feature guide on how to configure the App here.

Checklist 2019 Checklist Before Upgrading your hotel phone system

Case Study Grand Hotel Olimpo Migrates to Modern VoIP with Yeastar

Solution Yeastar All-in-one Hospitality Solution for Hotels

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

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