Cloud Phone System For Modern Businesses

Cookie Policy

Cookie policy

This Cookie Policy explains how UPON Pte Ltd (“UPON”, “we”, “us”, and “our”) use cookies and similar technologies to recognize you when you visit our websites, available at www.upon.sg and its sub-domains (“Websites”), and the use of our Services. It explains what these technologies, why we use them, and your rights to control our use of them.

What are cookies?

A cookie is a small file or a string of letters and numbers placed on your computer or mobile device when you visit a website, mobile app or use an online service. Cookies are widely used by online service providers to facilitate and help to make the interaction between users and websites and mobile apps faster and easier, as well as to provide reporting information.

Why do we use cookies?

We use cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Website. Third parties may also serve cookies through our Website for analytics and other purposes. This is described in more detail below.

Cookie Categories

To make it easier for you to understand the way in which we use cookies, we have grouped them into the following categories.

Your Visit

These cookies are used to ensure that your journey through our website is smooth. They will typically remember what settings you have applied or any preferences that you have set so that they are not forgotten when you click through to a different screen.

Advertising and Remarketing

UPON uses 3rd party remarketing and advertising services including Google AdWords, Google Analytics, and Facebook Ads. These services will place cookies on your web browsers in order to serve you ads based on past visits. This allows us to market to those that have shown interest in UPON’s products and services. We respect your privacy and will not collect any identifiable information through the use of any 3rd party remarketing and advertising service.

Analytics

The software which uses Analytics cookies is intended to provide UPON with an overview of traffic trends throughout our sites using such analytics software. These trends may include information such as your chosen browser, whether you are accessing using a smartphone or laptop, participation in marketing/email campaigns, page views, session length, etc. No personal or identifiable information is collected or used.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the Cookie Categories above.

You can set or amend your web browser or mobile app controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Website or App, though your access to some functionality and areas of our Website or App may be restricted. The means by which you can refuse cookies through your web browser controls vary from browser-to-browser. See the links below as follows for guides guide to web browser controls.

User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.