The Benefits of VoIP for Your Business

The Benefits of VoIP for Your Business

What is your best bet when looking for an affordable, effective telecom solution? Chances are, you’ve heard that VoIP is the best option, and for good reason too! VoIP is an excellent choice for tech-forward companies that need a reliable phone system.

Unfortunately, once you scratch the surface, things get a bit murky. You may wonder, exactly how a VoIP system will add value to your business. It’s time to clear things up. The following points are key ways in which VoIP can benefit your company.

Benefits of VoIP

1. Attractive Per-Call Pricing

VoIP takes the job of making phone calls away from physical, comm lines. Instead, it makes use of Internet Protocol (IP) to send and receive calls. Essentially, the voice data is converted into network packets. These are then sent via the IP network you’ve chosen. This network could be a dedicated IP connection through your phone provider or a high-speed internet connection. In some cases, your solution could use both. If you choose to use your telephone provider’s network, you will be entitled to that your service will meet basic quality standards. Keep in mind that this does not apply if you use an internet connection.

Compare that to using a landline solution. To do that, each call must be transmitted via a dedicated line. You are only able to install a finite number of these lines. This leads to resource contention, which results in high prices. VoIP doesn’t have these physical limitations or associated costs.

Keep in mind that in many instances, businesses choose VoIP because they are able to make and receive local and long-distance calls for free within their country. For example, as long as a business selects a number with a United States area code, they will be able to make and receive calls within the Continental United States for free.

TCO Analysis: How to Calculate the Real Cost of a Business Phone System

2. A Great Option For Businesses on the Go

If mobility is a key feature of your business, VoIP can be extraordinarily valuable to you. This is a portable service that you and your team can take anywhere.

Consider a traditional phone system with a line running directly to your business with a dedicated phone number. Yes, you can arrange call forwarding or transfer services if you need to. However, that’s a multiple-step process. It’s also a pain to remember various access codes and navigate menu systems.

Thanks to VoIP, you can eliminate all of this complexity. Mobility is simply built into the system, and you are able to move around as you need. A VoIP app is a software application installed on your smartphone or computer that sends voice calls through the Internet. No need for physical phone lines, with VoIP apps, you can take your own devices as office extensions to make and receive business calls and keep your personal cell phone numbers private, as long as you have internet connections.

Blog Equip Your Mobile Workforce with Unified Communications

3. Wide Array of Features

You won’t have your VoIP system for long before you realize it’s a true productivity tool. It will allow you to use top of the line devices while maximizing your use of a variety of features.

For example, you can engage with an important client over the phone. At the same time, you can pick up voicemails that have been automatically converted to text and routed to your email. Need to forward a voicemail to your entire team? You can do that with just a few clicks.

These are just a few of the attractive features that can be found on modern VoIP systems.

Video Series: VoIP Features for Dummies

4. User-Friendly Conference Calls

Unless your business is one of the very few that hasn’t been impacted by Covid-19, you’ve likely been participating in more conference calls than ever. If you implement a VoIP solution, conference calls become that much easier. Rather than using a limited set of dedicated phone lines, VoIP allows you to create and manage conference calls over a data network. You’ll never have to worry about having enough lines for each participant.

What if you stick to a traditional phone system? In that case, you’ll have to pay a premium for a service that will allow you to create and host conference calls for multiple participants. Why do that when this capability is already built into your VoIP? All that is required is for you to take advantage of this feature.

Best Practices 5 Tips to Make Conference Calls Worth Your Time

5. Improved Interactions With Customers

The world has gotten smaller over the years. A company you do business with could be headquartered anywhere. Further, workers are no longer tethered to a single location. This could lead to complications when it comes to handling crucial phone calls, managing voicemails, even getting important documents to the right place.

By using a VoIP phone solution, you give yourself control over where you receive calls. You may even be able to select an option that forwards calls to your home office after a few rings, then to your assistant’s phone if you don’t answer. It’s also possible to have a single call forwarded to more than one device. This ensures that important calls are going to be picked up by someone.

You can even use your updated phone system to help with document management. You and your team members can use VoIP to e-fax important documents. That’s a better alternative to searching out fax machines that are increasingly difficult to locate.

Blog 7 VoIP Features That Streamline Small Business Customer Service

6. DR Compatible Solution

Naysayers will tell you that your VoIP system will go down if the internet isn’t available. In truth, this doesn’t have to occur at all as there do exist reliable DR solutions for VoIP systems.

For instance, if you have a hosted system, all the phone services are delivered to the cloud by your provider. If something really happens to your office and the internet in your workplace goes down, you can just relocate your employees and they’ll be able to continuously work from anywhere.

If you are using an on-premises system, you can also work without worrying a thing by setting up a backup plan in advance, such as the resilient 4G LTE failover and a hot standby solution.

Blog Be Emergency-proof: How Yeastar Helps Your Business Continuity

Yeastar VoIP Options

Yeastar offers VoIP choices that meet your needs today, and as your business grows. Depending on your specific requirements, you can select an on-premises or cloud-based PBX system. There are benefits to each.

If you select a cloud-based VoIP system you virtually eliminate maintenance costs. In addition to that, this is an excellent choice for companies that have multiple locations. With everything in the cloud, your team can access the network no matter where they are. Thanks to the Linkus UC Softphone, your team will be able to use every feature available on their desktops, Android, and iOS devices.

If you need a more tailored solution, where you can fully control your business communications, then the S-Series VoIP PBX system might be the choice for you.  Easy to use, flexible, and feature-rich, this on-premises system is designed to help small and medium-sized businesses make a giant leap in efficiency and cost savings. It also works with the Linkus UC Softphone to give users access to features like voice calling, instant messaging, conference calls, CRM, and presence.

And what if you need a more versatile system to cope with sophisticated communications challenges? Get more values from the P-Series PBX System. It is designed to deliver more functionalities, flexibilities, and possibilities to SMEs that have higher expectations on business communications. Besides the features of a regular PBX, UC clients, the call center solution, the operator panel, and the integrated video conferencing are all included, which can be applied in more business scenarios while improving overall productivity.

This is also a great option for companies with a legacy PBX system. The S-Series will integrate perfectly allowing you to continue to use your existing systems and devices.

Small Business Phone System Buyer Guide Download

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

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View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.