Cloud Phone System For Modern Businesses

5 Key Benefits of Desktop Softphone

5 Key Benefits of Desktop Softphone

When you hear the term “Desktop Softphone”, it is natural to assume that it is an actual desk phone, but it’s not; the term Desktop Softphone actually speaks to a software program or app that permits a user to place calls over VoIP. It gives your computer desktop or laptop the ability to act as a powerful business phone.

Related VoIP App for Business Communications: All You Need to Know

Using the latest technology and SIP standards, desktop softphones have won the favor of many businesses due to its ability to offer unified communications. Besides everything you can expect from a phone system, a fully-loaded desktop softphone delivers specific benefits that many standard desk phones can’t offer, including geographic flexibility, financial efficiency, messaging, presence, and many others that bolster team communications and collaboration.

Geographic Flexibility: Work Anywhere

VoIP is a location-independent technology and this allows desktop softphone users to be completely mobile, as long as they have access to the Internet. This empowers employees to stay connected with consistent in-office experience from anywhere.

As an optimum tool for accessing the enterprise PBX system, the desktop softphone can operate as a fully-functional office extension of the PBX on a global basis. The laptop that you use at home or the coffee shop in the mornings, with a fully-loaded softphone installed, for example, Yeastar Linkus softphone for windows, can be used to make calls to set up client visits, forward an inbound call to other departments, and even check on missed call recordings and voicemails. It’s worth noting that almost all the typical features of a standard desk phone are equipped. What’s even better, it also helps to avoid roaming call charges and maintain the business identity as calls are made through the company’s phone lines.

For those constantly on the go, in addition to the desktop softphone, some VoIP PBX providers also offer coordinated mobile softphone to deliver greater mobility. Yeastar Linkus Unified Communications App for iPhone and Android is just the one. By installing it on your smartphones you can make business calls anywhere anytime via your company’s phone line. Besides, a value-added Linkus Cloud Services is also provided for Yeastar on-premises PBX users to avoid the necessity of port forwarding when using Linkus outside of the company, and deliver more robust unified communications features.

Group Chat & Messaging: Consolidated Collaboration

The era of digital transformation has begun to radically redefine business communications. Voice is no longer the only way – or even the preferred way – to stay in touch with colleagues. Instead, group chat, instant messaging, and content sharing are now fundamental. A robust desktop softphone can help realize all. It gives your employees more dynamic ways to communicate. With a simple click on the mouse, you can send instant messaging to any of your co-workers from the enterprise directory or start a group chat for brainstorming sessions. Sometimes, an instant sharing of files and documents is also possible to make team collaboration easier, quicker, and more convenient. But, notably, not all the desktop softphones in the market are equipped with such capability. Some 3rd party softphones would even require any license for the use of it.

By grouping together unified communications features like instant messaging, group chat, voice call, and other PBX phone system functionality, desktop softphone empowers a company to stay connected and collaborative with each other in a single platform. Remote workers can work even more closely together with a seamless communications experience that fits into the needs.

CRM Integration: Keep Synced with Your Contacts

Effective sales teams rely on timeliness, and desktop softphone, with its ability to integrate with 3rd party CRM, is one of the most efficient tools available. How many times have you ever pick up a call while not knowing who is calling as the number is not stored in the phone book of your desk phone? How about if your incoming calls would auto open your desktop web browser instantly to unfold the caller details you stored in a 3rd party platform? A desktop softphone can make this really easy. For example, by using Linkus Desktop Softphone that supports Google Contact integration, you are allowed to gain real-time access to detailed contact information with Call Pop on inbound calls; and more CRM integrations are expected to come in the future. Sounds amazing!

With caller details readily accessible when a call coming in, agents are allowed to expedite phone calls, providing the caller with a better customer service experience.

Employee Presence: Eliminate the Guessing Game

Presence gives you a strategic view of the availability of your colleagues, lets you know if the person you need to reach is available, and even how they may best be reached. On Yeastar Linkus Desktop softphone, presence is even more intuitive with colored status indicators. A short presence note can also be added to give additional information, like “Back at 2 pm” or “Leave a message”.

The powerful real-time presence visibility provides a tactical advantage in call management. With simply a view from the desktop, employees are allowed to only call those who are available to answer, which diminishes the call wait time and eliminate the guessing game. Besides, by knowing who is online and available, inbound calls can also be transferred with greater speed and certainty to the best contacts, reducing hold times, hang-ups, and missed calls, while improving customer satisfaction.

Upgradable Software: Save Hardware Costs

Desktop softphones are software-based, and that means by only leveraging your existing computer or laptop, your employees can be equipped with a fully-featured business phone; there is no need to purchasing any hardware phone and new wiring. Imagine setting your laptop up in a hotel room and you instantly have all the tools of your office available to you. Or adding an employee just means buying them a PC and they can be up and running as fast as it takes to install a program. Your business line is ready wherever you need it to be without the need for additional space, equipment, or deploying any additional wires.

The software nature of the desktop softphone also means that it is future-proof. Hardware ages out and eventually ends up in the dumpster. Software means new functionality or feature is just a new patch or upgrade away. This ensures that your desktop softphone will grow with your business and assures reliability over years.

Yeastar Linkus Desktop Softphone: The All-in-one Free Application

Geographic flexible, financially efficient,fully-featured, and future-proof, Yeastar Linkus Desktop softphone, designed to coordinate with Yeastar Cloud PBX and S-Series VoIP PBX, delivers all mentioned above and can fulfill your communication needs.

Just download it for your device and take control of your communications with a complete range of calling, messaging, presence features, and more.

Download Free Linkus UC Softphone

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

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