Cloud Phone System For Modern Businesses

All You Need To Know About Hosted Phone System

WHAT IS HOSTED PHONE SYSTEM?

  • A hosted phone system, which is typically an Internet-based phone system, is one in which the servers and applications are located in a third-party data centre rather than at your location. 
  • Most mainstream hosted phone systems are now cloud-based, eliminating the need for expensive physical hardware and analogue or ISDN phone lines on-site. Instead, your phone company or VoIP service provider will assist in hosting the phone system.
  • Since the hosted phone system is also based on internet connections, some people may find it difficult to distinguish between a hosted phone system and a VoIP phone system. 
  • To facilitate phone calls, they both use VoIP (Voice over Internet Protocol) technology. Continue reading to learn the distinction between them.

Cloud-based Hosted Phone Systems

Cloud-based hosted phone systems are also referred to as cloud PBX or virtual PBX. Users now have more options for implementing their phone systems as cloud technology advances. When you choose a hosted PBX system, your company will receive all of the benefits of VoIP while not having to store sensitive data in the firm’s data centres. 

 

Benefits of a Hosted Phone System

How does using a cloud-based phone solution in your office benefit your business? Aside from the obvious benefit of saving thousands of dollars per year by switching to a less expensive and more efficient service provider, there are a slew of other benefits to using hosted phone systems in an office setting.

 

Effortless Setup

Setting up a PBX system is child’s play, and in most cases, no professional assistance is required to get started. Because all of your communications will be sent over the internet, no additional cables or hardware are required to get the hosted phone system up and running. Depending on which provider you choose, you can do it all through your web browser or a client application. In the event of a problem, you can simply contact online customer support and receive a prompt and helpful response.

 

No Extra Hardware

With a virtual PBX system, you won’t have to spend any more money on the hardware needed to make it all work. You can use any of your existing equipment, including traditional desk phones, VoIP-ready devices, mobile devices, laptops, and stationary computers. This not only saves you a lot of money on office supplies, but it also means you can start implementing the new communications system right away!

 

Splendid Call & Reporting Features

Many hosted service providers now provide unified communication solutions, which means you can benefit from not only cheaper and more efficient audio calls, but also a number of more sophisticated features that traditional phone solutions simply do not support. Some of the most popular are listed below.

  • Video Conferencing
  • Instant Messaging
  • Presence
  • Voicemail to Email Transcription
  • CRM Integration

 

Greater Scalability & Flexibility 

Communication requirements can change, particularly for start-up businesses and industries with busy seasons, such as retail, tourism, hospitality, and entertainment. Because most hosted phone services are charged on a per-user, pay-as-you-grow basis, it is easier for these businesses to allocate expenses more effectively. It only takes a day or two to add or remove users.

Let us help you to switch to cloud hosted system!

All you need to get started with Yeastar Cloud PBX is a VoIP-enabled phone/softphone. All system updates and maintenance are handled by your service provider. Yeastar Cloud PBX provides a comprehensive set of telephony features, including Linkus softphone, IVR, call queue, voicemail, and many others. Yeastar Cloud PBX can be customised to meet the needs of any size business. New users can be added whenever they are required. Most service providers charge per user, so you only pay for what you need and have a business phone system that grows with you.


Furthermore, one of the primary benefits of our hosted PBX service is that it is geographically flexible, which is especially useful if your company operates in multiple locations or has a large number of teleworkers. Dispersed employees can be connected within a single PBX system as the headquarters without the need for another provider’s services or any other workarounds, allowing you to coordinate with branches abroad faster and easier than ever before!

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.