Cloud Phone System For Modern Businesses

Data Security

Connect with confidence

Hundreds of businesses and thousands of people trust us for confident, worry-free telephony solutions.

How we keep your data secure

We know that contacts, call logs and conversations are valuable for you, these data can be extremely sensitive in business, thus keep safe operation of your business phone system is one of our top priorities.

Data Hosting

Our cloud PBX are hosted in modern safe data centres with 24/7 monitoring. We use AWS and DigitalOcean as a hosting provider.

Amazon Web Services

AWS holds many certifications such as ISO 27001, SOC2, PCI DSS, FedRAMP, and provides for a safe and secure environment.

DigitalOcean

DigitalOcean is AICPA SOC 2 Type II and SOC 3 Type II certified, in addition, DigitalOcean has achieved Cloud Security Alliance (CSA) STAR Level 1

Encryption

We require HTTPS for all services, all connections from the browser to the Cloud PBX platform are encrypted in transit using TLS 1.2 and AES-256.

Security Practices

We use a combination of various security tokens. Communication through the web interface is fully encrypted with the latest TLS version supporting Forward Secrecy.

QR Code

All QR code generated are valid for 24 hours and can only be used once.

DigitalOcean

DigitalOcean is AICPA SOC 2 Type II and SOC 3 Type II certified, in addition, DigitalOcean has achieved Cloud Security Alliance (CSA) STAR Level 1

Password

All passwords are encrypted by an advanced one-way algorithm. Passwords are never stored for internal purposes.

Phone calls

All phone calls made through the WebRTC protocol are automatically encrypted and those made through the SIP protocol can be encrypted by TLS.

Credit card

We do not retain information on customer credit cards. All data are directly provided to our payment processor

Backup

We perform regular online backups across availability zones.

Firmware upgrade

As new firmware are released frequently, upgrade is managed by us to ensure our system is always running at optimum conditions.

Shared Responsibility Model

Security and Compliance is a shared responsibility between us and the customer.

For us

We secure the system and the network your service runs on, inclusive of the management control plane. We extend our responsibility for security of those platforms further up-stack. Secure configurations, access, and patching are all part of the as-a-Service model for these products.

Customer specific

Controls of the cloud PBX product are solely the responsibility of the customer. For example, customer is required to perform all of the necessary security configuration and management tasks inside cloud PBX, customer manages own backups & firmware upgrades, customer is also responsible to keep safe of administrator’s password, end user’s password, voicemail password, etc.

Cases when we do have to access to your server

Initial provisioning

If you engage our service to do setup for you, the server will be first initialized and configured by us. You may change the administrator’s password upon receiving official handover from us.

Technical support

Our support will request administrator’s password from you if the issue can not be resolved by email or other communication channel. If you are uncomfortable to share the password with our technical support, you may arrange a remote session with us so that you will be the person whom login to the server and you can observe what our technical support does on your server.

Maintenance contract

For customers with active maintenance contract with us, your password is stored on our secured password manager and only accessible by our support engineers.

User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.