Our support team is famous for being fast, friendly and helpful. Every year, our customers confirm this fact giving us many five-star reviews and satisfaction rates close to 100%.
We believe that a friendly and positive attitude, even in the hardest moments, is the best foundation for a solid long-term relationship with our clients. Our support team members work not only with their brains but with their hearts too.
Our work not only aims to resolve the issues at hand, but to also empower our clients. Our support reps write Knowledge Base articles and take the time to educate our clients how to become capable webmasters, able to resolve the site issues that may come their way.
We make sure that the people helping our customers are really well prepared. They undergo intensive training, a long mentorship period, and get frequent feedback and evaluations of their work to keep their expertise at its best.
This morning they saved my sanity once again. After a trouble ticket referencing an IP Phone error message I’d been getting, they went the extra mile and upgraded it’s firmware and guess what, IT WORKS!
We have about 80 extensions with them and we’ve been with them about 10 years now.. I have not caught the server down one time.. None…I opened a trouble ticket earlier today asking to update my call flow… and got an email reply in 15 minutes time!
UPON has been our Cloud PBX provider for the past 4+ years and they have always provided impeccable service and equipment at a value-for-money price. Thank you.