Cloud Phone System For Modern Businesses

Support

Expert And Friendly
Support

Our support team is famous for being fast, friendly and helpful. Every year, our customers confirm this fact giving us many five-star reviews and satisfaction rates close to 100%.

Multiple Help Channels

We offer multiple ways for fast problem resolution and live assistance.

Documentation Center

Support Ticket

Friendly & helpful attitude

We believe that a friendly and positive attitude, even in the hardest moments, is the best foundation for a solid long-term relationship with our clients. Our support team members work not only with their brains but with their hearts too.

Empowering the client

Our work not only aims to resolve the issues at hand, but to also empower our clients. Our support reps write Knowledge Base articles and take the time to educate our clients how to become capable webmasters, able to resolve the site issues that may come their way.

Capable & well-prepared people

We make sure that the people helping our customers are really well prepared. They undergo intensive training, a long mentorship period, and get frequent feedback and evaluations of their work to keep their expertise at its best.

Choosing

A Cloud PBX Standard Or Premium

for your teams

reviews

Trusted By Clients And Industry Experts Alike

This morning they saved my sanity once again. After a trouble ticket referencing an IP Phone error message I’d been getting, they went the extra mile and upgraded it’s firmware and guess what, IT WORKS!

We have about 80 extensions with them and we’ve been with them about 10 years now.. I have not caught the server down one time.. None…I opened a trouble ticket earlier today asking to update my call flow… and got an email reply in 15 minutes time!

UPON has been our Cloud PBX provider for the past 4+ years and they have always provided impeccable service and equipment at a value-for-money price. Thank you.

User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.