Cloud Phone System For Modern Businesses

CNA Seeks Future-Proof Solution to Connect All Its Offices, Yeastar is the Right Choice

CNA Seeks Future-Proof Solution to Connect All Its Offices, Yeastar is the Right Choice

For businesses with various offices distributed at different places, it’s not so easy to keep them connected in one telephony system and manage them as a whole. Though most VoIP systems can be connected via the internet using SIP trunks, setting a corporate phone network in such a way can be very complicated due to the number of SIP trunks needed to be configured. And that’s what troubled CNA — a famous Italian business association for long. After a thorough analysis of its communications demand and the current solutions available in the market, they chose the Yeastar VoIP solution to address the issue.

Background

As a business association with 8 offices operating in Rome, Italy, CNA has been providing services for craft businesses and SMEs for over 70 years. Being the largest business association in Rome with over 24,000 associated companies, keeping its teammates stay in touch with each other and ensure the uninterrupted communication between the team and its clients are of vital importance to the development of its business. In order to connect its headquarter with more than 100 users with other branch offices distributed around the country, CNA needs to seek a trustworthy VoIP solution that could help deliver high-quality and secure phone calls for its whole communications system.

Objectives and Challenges

Headquartered in Rome and other 8 branch offices distributed in other parts of the country, CNA needs a communications system to connect all these branches and allow for smooth and secure calls between extensions of any of its offices. What’s more, the unexpected crisis caused by the virus has sped up the trend for smart working, contributing to the surging needs of unified communications and smartphone applications. Under this scenario, how to keep employees connected when their office extensions are not by their side is also an issue to solve.

Why Choose Yeastar Over Other Brands

To properly manage calls between CNA’s massive number of users and their contacts, administrators need not only a phone system that could make and receive phone calls but also a reliable and flexible communications solution to safeguard its business. Comparing with all other telephony system providers in the market, Yeastar stood out with its excellency in delivering quality phone calls, providing various business-enhancing features, and most importantly, in meeting and exceeding the expectations of CNA.

After comprehensively understood the communication need of CNA, Yeastar reseller Enegan Spa recommended that 1 unit of Yeastar S-300 VoIP PBX and 1 D30 expansion board was deployed in the headquarter and 7 units of S20 VoIP PBX installed in its 7 branch offices. It was soon adopted.

Results and Benefits

1. Multisite Interconnect to ensure easy communication between offices:

Yeastar multisite interconnect allows CNA to designate one “headquarter” PBX, namely one S300 VoIP PBX in this case, and multiple S20 VoIP PBX systems in its branches, where the “headquarter” PBX serves as the pivot and collaborates with all others. Simply put, with only one link between a branch and the headquarter, the branch will be able to connect to all other offices, providing simplified communications and easy management of converged voice for multi-branch operations.

2. Modular design and expansion board to level up system capacity:

Yeastar S-Series VoIP PBX provides flexible telephony interfaces combination while allowing for future scalability with a unique modular design. When the business expands, more users and concurrent calls can also be added easily to meet growing business needs. The centered S300 VoIP PBX was deployed at CNA’s headquarter, playing a key role in managing the voice traffic between the whole CNA system. In order to maximize its capacity and save on buying another device, a D30 expansion board was installed on the S300, adding 100 users and 30 concurrent calls to the system.

3. VPN server to safeguard the security of phone calls:

VPN Server in S-Series VoIP PBX can improve security and maintain productivity. With 7 VPN servers created, staff in CNA could securely access the company’s intranet via encrypted tunnel while traveling outside the office. VPN also helps to connect geographically separated offices of CNA Rome and create one cohesive network.

All in all, it helps CNA to connect all its remote offices, mobile workers, and business partners affordably and securely.

4. Linkus UC Softphone to keep users connected anywhere at anytime

The ongoing pandemic is accelerating the pace of many organizations adopting remote working technologies, and that’s not an exception for CNA. When most of the employees have to work from home, business owners suddenly realize the importance of a sound communications system that could connect all the home and remote workers without compromising the quality of calls so as to ensure the stable operation of the business. Thanks to Yeastar Unified Communications solution, employees from CNA of Rome could enjoy smooth communications with their colleagues and clients, freeing themselves from worrying about the potential loss caused by failures in calls.

Besides support teleworking, Linkus Softphone and desk phones can supplement each other to deliver an exceptional communications experience for both in-office and on-the-go employees.

5. Auto-Provisioning with a wide range of IP Phones for easy deployment

Yeastar phone systems have always been known for their support of a wide range of VoIP Phone manufacturers. Yealink, Snom, VTech, Fanvil, just to name a few. With Auto-provisioning, Yeastar S-Series PBXs could integrate with CNA’s Cisco desk-phones in an easy and effortless way, ensuring a smooth, and simple deployment during the whole process. In the future, if CNA chooses to replace its Cisco phones with other brand phones, no complicated alternation needed to be made on Yeastar PBX System.

6. Robust communications features for a better calling experience

From basic call routing, IVR to advanced call conferencing and recording, Yeastar S-Series VoIP PBX provides CNA with all-inclusive features without extra licensing fees. With Yeastar, workers from CNA could always enjoy the quality and efficient calls with their contacts. Telecommunication would no longer get in the way of either team collaboration or business cooperation.

Since work is no longer about one place, but an activity that could be done from almost anywhere. And more and more businesses are embracing the idea that remote office connectivity greatly saves them costs by eliminating site to site calling charges, and dramatically improves efficiency as workers at multiple locations can reach each other easily. Yeastar VoIP solution has been deployed in tens of thousands of businesses like CNA to connect its multiple offices in an easy and efficient way.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

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View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.