Cloud Phone System For Modern Businesses

Mobile Connected GSM IP PBXs Lower Telephony Costs

Mobile Connected GSM IP PBXs Lower Telephony Costs

For channel partners and businesses, the thought of using GSM connectivity to send and receive calls from their IP PBX might seem a little odd. After all, GSM networks are typically referred to when speaking about cellular networks and at that, many still do not know about GSM as a technology.

Yet today, channel partners and businesses around the globe are leveraging GSM connectivity in order to reduce costs, stay live during disaster situations and empower communications for those far off the beaten path.

So What is GSM, CDMA, or 3G, 4G, and LTE?

GSM (Global System for Mobile communications) is a standard developed by the European Telecommunications Standards Institute (ETSI) to describe protocols for second-generation (2G) digital cellular networks, supporting 2G features with voice and data services (GPRS and EDGE) with data transfer rates up to 500 kbps. It is the most popular technology across the world. The most used frequency spectrum, 900 MHz and 1800 MHz. Just install GSM module inside the Yeastar S-Series VoIP PBX, you can also utilize the GSM features.

CDMA (Code Division Multiple Access) can be said as the counterpart of GSM 2G, only it uses a different technology than GSM. It is a digital technology for transmitting data. It is a general technology utilized through various standards.The frequency spectrum used in this technology are 800 MHz and 1900 MHz.

UMTS is based on the WCDMA technology. So WCDMA (Wideband CDMA) and UMTS (Universal Mobile Telecommunications System) are used interchangeably these days. They are third generation wireless network technology which allows speeds of up to 2Mbps. Both these technologies are essentially 3G technologies, providing voice and data services at a higher data rate than the traditional 2G. UMTS voice call is also available when you install UMTS module in the Yeastar S-Series VoIP PBX.

The SIM slots supporting GSM services do not support CDMA because both use different technology for communications, and similarly vice-versa. However, 3G SIM slots are backward compatible, means they support the 2G too. And similarly the 4G-LTE are also backward compatible.

All S-Series phone systems in the Yeastar lineup support at least 1 cellular port (up to 6 depending on the model).  Each cellular port can be equipped with a GSM/UMTS module, which allows for calls to carriers using that frequency.

Why Connect an IP PBX to a Celluar GSM Network?

1. Versatility:

The versatility that the Yeastar S-Series IP PBX brings with GSM allows for connectivity in almost every situation, enabling routing between IP, digital, analog and GSM networks.

This allows partners, and customers using the Yeastar S-Series PBX’s an opportunity to reduce costs and improve the quality of their voice service by having a greater degree of choice about how they are going to obtain their dial tone.

Connecting the S-Series VoIP PBX to GSM network,  users can also enjoy the powerful SMS feature (email to SMS and SMS to email), that is, users will receive the SMS message in their emails through the GSM trunk number and also can send SMS to mobile phone number via email which greatly ensures the continuous contact with customers and business partners.

2. Cost Savings:

This allows users to leverage same mobile carrier to mobile carrier free calling plans, and use LCR (Least Cost Routing) which checks the DID (phone number) dialed, checks the routing table, and selects calls to be routed out via the GSM network on the S-Series cellular ports in situations where GSM presents the least expensive, best alternative to route your calls.

3. Ease of Use:

A fresh, snappy GUI (Graphical User Interface) enables partners and customers of the Yeastar S-Series PBX’s an intuitive way to register the GSM providers connection, create an extension on the PBX, activate an endpoint, configure inbound and outbound routing rules, and get call traffic traveling over GSM.

Businesses and phone system installers that suffer from poor connection quality, or are completely out of their local ITSP/PSTN/VoIP providers footprint, need look no further to solve their problems and enjoy the benefits of a carefully designed, modern Yeastar phone system.

The all new S-Series phone systems benefit organizations who are looking for the versatility and affordability of GSM network, while providing an alternative to users who are unable to obtain other phone service.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

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Deal One View

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View cases created for a Deal in One View.

View cases created for a Deal in One View.