Cloud Phone System For Modern Businesses

13 Things We Love about Linkus Softphone App

13 Things We Love about Linkus Softphone App

Softphones bring a wealth of advantages to business communication, such as cost savings comparing to desk phones, one number reach for uniformed corporate image, support for mobility, and more. At Yeastar, we developed Linkus UC Softphone, incorporated with Yeastar PBX System, to deliver a unified communications solution. There is a slew of reasons why our customers and us like Linkus. This post will list 12 out of them that hit the most popular list.

1. Breaking Free from the Desk

Yeastar PBX System allows users to use either a softphone or hardwired desk phone to handle business calls. Available using Microsoft Windows, macOS, iOS, and Android, Linkus UC Softphone easily turns your mobile devices and desktops into office extension as long as there is an Internet connection.

Employees can work remotely with the same calling features they have at their desks. You can transfer, hold, mute, and record calls, as well as set up call forwarding rules and ring strategies to ring incoming calls on the devices you prefer. In response to the trend of digital transformation and mobile workforce, this is highly welcomed by remote and on-the-go workers.

2. Quick & Easy Login

Linkus UC Softphone is free to download and use. (download now) After receiving the Linkus welcome email from your administrator, you can either copy the provided link or just scan the QR code in the email to quickly login in.

Linkus Login via Link
Linkus Login via QR Code

3. Transferring Calls among Different Devices

Supposed that you are on an important conference call using your desktop but have to leave the desk for a while, or you pick up a call while the lunch break and want to use the headset to continue it on your desktop when back to the office. Let Linkus handle these situations. Linkus allows you to seamlessly transfer the call from your desktop to your mobile phone, or vice versa, without interrupting the calls.

4. CRM Integration: Aligning Data with Conversation

Today’s businesses use CRM platforms to keep track of their interactions with prospects and customers. To integrate your CRM system with a business phone system means putting your data and conversation in one place, thus you can expect improved efficiency and increased customer satisfaction.

Linkus UC Softphone can be integrated with popular CRM platforms, such as Zoho CRM, Microsoft Dynamics 365, and Google Contacts. When a CRM contact calls you, Linkus will pop up the call with contact details, and the call logs will be recorded in the CRM system. Also, when receiving a call from an unknown number, a new contact will be created automatically in your CRM systems.

VoIP CRM integration is great assistance especially to sales and support agents. The pop-up contact info saves the agent time and allows them to anticipate customer needs quickly to provide personalized service.

5. Initiating Ad Hoc Conferencing on Mobile Phones

Gone are the days when joining a conference call means sitting at your desk with the desk phone to wait for the start time. Besides, many businesses nowadays prefer using their corporate phone systems for conferencing instead of 3rd party apps because it could be a hassle to get every employee to download another app on their mobile phones.

With Linkus UC Softphone, you can start an instant meeting anywhere anytime using your mobile phone and invite any members you want to the conference. Linkus will immediately make calls to the invited members who can enter the meeting just by picking up the call. Up to 9 participants are supported on an ad hoc conference call.

Related: 5 Tips to Benefit Your Conference call with Linkus

6. Accessing Voicemails & Recordings from Anywhere

The voicemail messages and recorded calls are synchronized on Linkus UC Softphone and Yeastar PBX System. Even when working remotely or on a business trip, you can still check missed calls, call history, voicemails, and recordings with Linkus UC Softphone effortlessly, which helps you stay informed of important messages and respond to them quickly.

7. Effortless Linkus Server Setup with Linkus Cloud Service (LCS)

Linkus Cloud Service is a value-added service designed to simplify the configuration of the Linkus-related server and network for Yeastar S-Series VoIP PBX. With LCS applied, Linkus requires no extra port on the firewall to allow remote access, unlocks instant messaging and file sharing features for Yeastar on-premises PBX, and provides better call quality and security by preventing NAT issues and eliminating the need for exposing ports to the Internet.

Follow the Quick Start Guide below to set up LCS for the improved Linkus experience.

8. Instant Messaging with File Sharing

Modern workforce, especially millennials and Generation Z favor messaging Apps. Linkus UC Softphone comes with instant messaging capabilities to supplement phone calls and increase flexibility. When on a call, you can still exchange information with colleagues through chat or group chat and share files quickly, without 3rd party application. The messages will always be delivered no matter your colleague is online or not.

9. Presence & Corporate Dictionary

Linkus UC Softphone provides a comprehensive contacts list where you can find all your colleague contacts with extension & mobile number, email address, and personal profile picture. Furthermore, the presence status helps you quickly know if the colleague you’d like to reach is available, busy, or away, whether he/she is on the same floor as you are, in the remote office, or in another city. Customized presence status tells about when is the best time and how is the best way to contact someone to avoids unnecessary call attempts.

10. Easy Dialing: Click to Call, Select & Dial with Hotkey

These two features are developed to help your employees place calls easier and faster while avoiding misdials. Yeastar Linkus for Google (Chrome Extension) automatically identifies telephone numbers appearing on the web browser and enables users to make calls directly from Linkus UC Softphone with a simple click. Select & Dial with Hotkey also saves employees time from manually dialing and eliminating dialing errors. If you want to call a phone number on your computer screen, either in a software-based CRM, documents, or any other applications, just select it and press the Hotkey combination, and the number will be placed on Linkus, saving you efforts on copying and pasting.

Related: Attention! Linkus New Version Adds Click to Call and Select & Dial with Hotkey

11. Organize Contacts More Efficiently with Yeastar Contacts Feature

The Contacts feature provides a free phone-system-native phone book in which you can easily keep details of your corporate/personal contacts and organize shared directory while syncing them all to Linkus UC Softphone. Administrators can easily create or import a central, company-shared contacts list on the PBX web interface while individual users with permission can also quickly add, delete, and click-to-dial these contacts on their mobile phones and desktops, providing ultimate ease of use especially for those on-the-go. When receiving calls via Linkus, users can also recognize a known caller and communicate more effectively.

Related: Yeastar Native Contacts Feature: Why and How to Use

12. Remotely Control Desk Phones from Desktops with CTI

Enable CTI mode on Linkus Desktop Client and Linkus Web Client, then you will be able to initiate calls from your desk phone with a mouse click on your computer, saving time from manually pressing the phone number. The integrated Linkus Directory, Contacts, Select & Dial with Hotkey, and Click to Call make the search and dialing of phone numbers fast, easy and error-free. Linkus Desktop Client plays as the visual control panel of your desk phone, making call operations like call transfer, hold, retrieve, record, and more easily with clicks, eliminating the needs for remembering multiple feature codes.

13. Linkus Web Client that Combines Calling, Meeting, Collaboration, and More

Built for Yeastar P-Series PBX System, Linkus Web Client is a fully browser-based unified communications application with a range of business-critical capabilities to help today’s agile workforce communicate and collaborate smoothly and efficiently within and beyond the organization.

With the Web Client, now you can make and receive audio or video calls and easily access all key phone system features directly through the web browser anywhere anytime, instead of installing a softphone on your mobile phone or desktop. You can also meet your co-workers and customers face-to-face via the integrated Video Conferencing, share your screen and chat instantly on your web browser.

P-Series PBX Systems users can benefit from Remote Access Service, a turnkey remote working solution that meshes together a set of seamless components to provide a consistent in-office unified communications experience anywhere, on any device, instantly and securely.

Download Linkus UC Softphone to experience the above features and more!

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

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View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.