How Cloud PBX Can Help Small & Branch Offices?

How Cloud PBX Can Help Small & Branch Offices?

1. Cloud PBX can help branch offices by providing them with a high-speed internet connection.

Branch offices can benefit from cloud PBX by having a high-speed internet connection. This can help businesses save money on phone costs, and the systems are easy to set up and maintain. Cloud PBX allows for seamless communication between different office locations, and offers a more flexible, efficient, and cost-effective solution than legacy phone systems.


2. Cloud PBX can help branch offices by providing them with powerful features that level-up their workflows.

Cloud PBX provides advanced features that can help branch offices level-up their workflows. With file sharing, group chat, and more, collaboration is encouraged and communication barriers are eliminated. You can even eliminate the need for a separate call center – making your office run more efficiently!

  1. This technology can help branch offices by providing them with powerful features that level-up their workflows. With file sharing, group chat, and more, collaboration is encouraged and communication barriers are eliminated. You can even eliminate the need for a separate call center – making your office run more efficiently!
  2. Cloud PBX advancements have allowed organizations to take their business communications to the next level by offering more advanced and mobile features. It encourages collaboration within and between teams, allows for voice portability and flexibility, and enables your employees to work more efficiently – making a more profitable organization. Your sales team can build and maintain relationships with customers creating long-term trust and success.


3. Cloud PBX can help branch offices by providing them with enhanced customer experiences.

Cloud PBX can help branch offices by providing them with enhanced customer experiences. Cloud PBX features like file sharing and group chat make it easier for employees located within the walls of offices to collaborate. Cloud PBX can help branch offices by eliminating communication barriers. Cloud PBX offers more advanced mobile features that allow employees to work from anywhere. Cloud PBX can also integrate with other office tools, like door security and call buttons.

 

4. Cloud PBX can help branch offices by providing them with flexibility for all locations and seasons.

Cloud PBX can help branch offices by providing flexibility for all locations and seasons. This is because it encourages collaboration within and between teams, allows for voice portability and flexibility, and enables your employees to work more efficiently. Additionally, Cloud PBX is used to simplify the FTC Written Information Security Program (WISP) guidelines and helps protect information from cyber-attacks. By providing these benefits, Cloud PBX can help reduce the number of attacks and increase communication efficiency between different departments.

 

5. Cloud PBX can help branch offices by providing them with worry-free reliability and uptime.

Cloud PBX can help branch offices by providing worry-free reliability and uptime. This can help reduce the need for employees to travel to branch offices, which can save on travel costs and make it easier for employees to stay close to their work. Additionally, cloud PBX advancements have made it possible for employees to be more mobile and collaborate more easily, which can lead to success in the long term.

 

How do you set up cloud PBX for branch offices?

A cloud PBX system from Upon and Yeastar can help small businesses communicate seamlessly between offices. You can forward calls to different departments, voicemail, or mobile devices. You can also get notifications for incoming messages through business SMS, email, and your online dashboard. Cloud PBX systems are easy to set up and don’t require expensive hardware. They’re also hosted in secure remote data centers, making them a viable option for businesses of all sizes.

 

WHAT ARE THE FEATURES OF BENEFITS OF CLOUD PBX FOR BRANCH OFFICES?

The cloud PBX platform from Upon Pte. Ltd offers a variety of features that can be beneficial for small and branch offices. With this platform, you can add professional features like virtual extensions and notifications to keep everyone up to date on what’s happening. You can use one business number for all of your branch locations, which makes it easy to manage communication. And you can forward calls to various departments, voicemail, or a mobile device as needed – ensuring that you never miss out on important transactions. Get alerts through business SMS, email, and your online dashboard so that you’re always aware of what’s going on.

  1. With this platform, you can add professional features like virtual extensions and notifications to make sure that everyone is kept up to date on what’s happening at all times.
  2. You can use one business number for all of your branch locations, which makes it easy to manage communication.
  3. You can also forward calls to various departments, voicemail, or a mobile device as needed – making sure that you never miss out on important transactions.
  4. Get alerts through business SMS, email, and your online dashboard so that you’re always aware of what’s going on.
  5. A subscription plan that lets you customize your cloud PBX experience exactly the way that works best for you and your business.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

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