Cloud Phone System For Modern Businesses

The Best Alternative to Your Samsung PBX System

The Best Alternative to Your Samsung PBX System

If you’re using the Samsung PBX system for business communication, you have probably heard that Samsung Electronics America will be ending the sale of the OfficeServ, SCM, and related telephone and equipment on September 30, 2019. If you were caught off guard by this news, we break down some important information as below.


What You Need to Know About the “Sunset”

  1. Samsung will continue to provide technical support until September 30, 2021.
  2. In-warranty hardware repair will be continued for 5 years from the date of purchase from Samsung. Last day for any warranty will be September 30, 2024.
  3. Existing partners can submit new orders through September 30, 2019, and new orders are expected to be fulfilled in 8-10 weeks.
  4. Selected licenses will be available for 1 year from the End of Sale date for existing customer extensions.

Note: the above information is for Samsung’s American partners. We also heard that Samsung would still make the products available to the Carrier level and certain corporates for a period of time. The situations in different regions may vary. You may check with Samsung for detailed information.


So, what does this mean for Samsung PBX system users? Although there is little change in the immediate future as most service providers still support their existing installed base, as Samsung pulling the plug on its PBX systems, it does become more complicated to maintain the system since there is no product enhancements, updates, or security patches anymore. A lot of businesses have been searching for alternative solutions to replace their current Samsung PBX systems.

Switching to a new system may sound overwhelming, but see the glass half full, it is also an opportunity to upgrade and future proof your business communication. Whether you would like to continue utilizing an on-premise PBX system or switch to a cloud-based solution, there are a number of options out there. We’re here to help you make a painless migration.

Top Considerations When Planning a Migration

1. What to do with your existing equipment and infrastructure?

Compatibility is one of the top priorities. Make sure the solution not only allows you to leverage what you have been already using, including IP phones, SIP trunks, and other equipment but also requires minimum efforts to integrate and configure during the transition. You may need to consider the time frame for the migration to avoid disruption of your daily operation as well. Some larger multi-site companies may even want to evaluate a hybrid solution to bridge the gap between their existing Samsung PBX system and the platform they select going forward.

2. Choose your ideal deployment plan.

On-premise or cloud? Actually, there is no ultimate better choice between them. Cloud is popular now while the premise is also far from dead. The on-premises option involves long-term investments with full control of the system, while the cloud-based option often comes with a pay-as-you-grow pricing model and no requirement for on-site maintenance. Both options have pros and cons, and your business need is what really matters. How would you prefer to pay? Do you prefer a capital or operational expense? Do you need complete control? Would you rather have the equipment in-house?

Ebook Small Business Phone System: An Ultimate Buyer’s Guide

3. Unified Communications unleashes great potential.

Unified Communications brings a powerful feature set and holds great potential for business communication regardless of your deployment. As the modern workforce becoming more agile, anywhere anytime communication enabled by BYOD mobility has also become increasingly significant. Advanced collaboration features also deliver enhancement to efficiency and productivity. To empower and future-proof your business phone system, unified communications should be a necessity when making the decision.

Blog Why Unified Communications Solutions: Top 6 Reasons


Take Advantage of Yeastar PBX System

When looking for alternatives for your Samsung system, Yeastar is an option worth considering. Designed for small and medium-sized businesses, Yeastar PBX System is an easy-to-use, fully-featured, and cost-effective business phone system. We offer different deployment options, on-premises, and cloud-based so that you can find one that best fits your business model and communication needs.

Learn more about S-Series VoIP PBX and Yeastar Cloud PBX.

  • Real-time communication across multiple devices with Linkus UC Softphone
  • Phone auto provision for Yealink, Snom, Fanvil and other IP phones
  • Easy administration and management from the intuitive web GUI
  • All-inclusive enterprise-grade features required by modern businesses
  • IM, Presence, and CRM contacts integration for team collaboration
  • Strong built-in security mechanism to safeguard your phone system
  • Easy capacity expansion for both on-premises and cloud solution
  • 3rd party Integration with call center, PMS, and CRM
  • System upgrade and feature enrichment on a regular basis
  • Comprehensive solutions for various verticals and scenarios

If you are interested in Yeastar PBX System, feel free to contact us now to get more information and discuss your specific needs. We also offer a Cloud PBX free trial with all-inclusive features. Sign up here to experience it.

Partner with Yeastar to Reap More Benefits

Yeastar solution has been deployed in more than 100 countries and trusted by 200,000 customers. Being 100% channel-focused, we don’t compete with you. The Yeastar Xcelerate Channel Program is designed for IT resellers, system integrators, VARs, MSPs, and ISPs to jump-start revenue growth in the VoIP marketplace. We offer exclusive technical, marketing, training, and other channel support to our partners, as well as a highly competitive margin and a recurring revenue model. Our partners also have access to a state-of-the-art partner portal full of industry expertise and useful resources for better business management. Featured in CRN’s 2018 Partner Program Guide, Yeastar Xcelerate Channel Program could hold the answers for you.

Become a Partner

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.