Cloud Phone System For Modern Businesses

Why the Softphone Is Vital for Teleworking & Linkus Walk-through

Why the Softphone Is Vital for Teleworking & Linkus Walk-through

During the past few weeks, companies of all sizes are taking temporary measures to transition their workforce to work-from-home in response to the uncertainty presented by COVID-19. The ongoing pandemic is accelerating the pace at which many organizations are adopting remote working technologies.

The major challenge for many businesses, especially smaller ones with limited resources, is how to properly equip their remote workers with the right tools. No business can afford to lose contact with customers, so to keep business as usual, communication is key. In terms of the communications device, the IP phone does a great job in the office but it is not that portable in many cases. Though some companies encourage employees to take their work phones home, it may not be practical for everyone and every business.

In fact, when working from home, many employees operate on their own devices, no matter it is a desktop or mobile phone. That’s when a softphone comes in handy.

Benefit #1  Making your office extension mobile

A VoIP softphone is an app on your smartphone or computer that sends voice calls through the Internet. No need for physical phone lines, with the softphone, remote workers can take their own devices as office extensions to make and receive business calls and keep their personal cell phone numbers private, as long as they have internet connections. A softphone solution ensures that every member of the team is notified and accessible with messages synced with their personal devices.

Benefit #2  A wide range of call handling features at hand

Besides basic communications features, as the demand for softphones continues to grow, many vendors have added a variety of advanced features to give users greater control over business communication through softphones. Having a softphone running in your mobile phone or desktop is just like having your corporate phone system with you anywhere. Even working from home, you can easily transfer, hold, mute, and record calls, set up call forwarding rules and ring strategy settings, check missed calls, call history, voicemails, and recordings, just like with a desk phone.

Benefit #3  Consolidated collaboration and increased engagement

Some communications solution providers offer the softphone with unified communications capabilities. Employees can chat with each other and create group chats to discuss daily tasks and minimize email overload, as well as share files with colleagues using simple drag and drop. Besides, CRM integration supported by some softphones takes the work-from-home experience to the next level by contributing to real-time data collection, personalized customer service, increased work efficiency, and easier team management.

Benefit #4  Initiating Conferences Right from Mobile Phones

Conferencing is indispensable when an issue requires collective discussion, making it extremely important for the remote workforce. By definition, an ad hoc conference takes place immediately without scheduling so you can keep all processes fast and spontaneous with dispersed team members working from anywhere. To start or join a conference call is quick and easy with your softphone without dialing in, and you can reach anyone within or out of your organization.


Establishing Linkus for Remote Working is a No-brainer

Coordinating with both the premise-based S-Series VoIP PBX and Cloud PBXLinkus Softphone is a great help to facilitate remote working and enable boundary-less business communication experience. Besides support teleworking, Linkus Softphone and desk phones can supplement each other to deliver an exceptional communications experience for both in-office and on-the-go employees.

If your phone system is too old to support teleworking and you need to act fast, this solution is for you. We now offer our Cloud PBX free for 14 days in light of the pandemic. You can simply sign up to get now and use it with Linkus Softphone. Besides a temporary measure, it is also a good chance to evaluate your options in the real world and plan for the upgrade when back to the office.

Before using Linkus, you need to configure Linkus Server via the PBX web interface. Click here to watch the Quick Start Guide.

Here is a quick walk-through of Linkus Softphone.

  • Login: Linkus Softphone is free to download and use. (download now) After receiving the welcome email from your administrator, you can either copy the provided link or just scan the QR code in the email to quickly login in.
Linkus Login via Link
Linkus Login via QR Code
  • Contacts & Presence: Extensions information and external contacts saved on the PBX, as well as local contacts on your mobile phone are all synchronized on Linkus. The presence status indicates the availability of each extension user.
  • Audio Calls: Linkus comes with a list of features to help better manage calls. For instance, you can select and dial with the hotkey, make a blind/attended transfer, handle call waiting, answer calls via Bluetooth headset, etc.
  • Conference: Linkus Mobile Client supports ad hoc conference where you can invite any members. Linkus will immediately make calls to the invited members who can enter the conference by simply picking up the call. Up to 9 participants are supported on an ad hoc conference call.
  • Click to Call: Linkus Desktop Client can works with Yeastar Linkus for Google (Chrome Extension) to automatically detects phone numbers on web pages and allows you to place calls with a simple click, saving you time from manually dialing and eliminating dialing errors.
  • Chat & File Sharing: When on a call, you can still exchange information with colleagues through chat or group chat and share files quickly, without 3rd party application.
  • CRM Integration: After integrated with the CRM systems, when a CRM contact calls you, Linkus will pop up the call with contact details, and the call logs will be recorded in the CRM system. When receiving a call from an unknown number, a new contact will also be created automatically.
  • Call history, voicemail & recording: The voicemail messages and recorded calls are synchronized on Linkus Softphone and Yeastar PBX System. You can listen to, download, delete the messages, and instantly call back directly via Linkus.
  • Linkus Cloud Service (LCS): it is designed to minimize Linkus-related server and network configurations and create a remote working environment for S-Series VoIP PBX users.

Download Linkus Softphone to quickly facilitate a work-from-home environment!

Download Free Linkus UC Softphone

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.