Cloud Phone System For Modern Businesses

Yeastar PBX New Firmware Adds CTI, Updated Contacts Support, and More

Yeastar PBX New Firmware Adds CTI, Updated Contacts Support, and More

We’re excited to announce that a new firmware version for S-Series VoIP PBX (v30.13.0.30), K2 IP-PBX (v80.13.0.30) and Yeastar Cloud PBX (v81.13.0.30) has been released today.

Featured a milestone upgrade on Linkus UC solution and extended system usability, this firmware includes a bucket load of new features! It introduces the Yeastar CTI for easy remote control of physical desk phone; makes the robust Contacts feature available on Linkus Desktop Client & IP Phones; and also includes the Busy Camp-on, Fax to PDF, OPUS Codec support and more new functions to deliver a more unified communications experience.

New features and optimization since the last firmware release.

Yeastar CTI

Supported PBX Models: S50, S100, S300, Yeastar Cloud PBX, K2 IP-PBX

If you want to power easy click-to-dial from your PC desktop and still use a physical desk phone, now you can and achieve even more! Linkus Desktop Client with newly-added Yeastar CTI feature allows you to control your desk phone from your computer desktop remotely, providing amazing productivity. When CTI mode is enabled on the Linkus Desktop Client, the following actions can be performed remotely on your connected desk phone:

  • Initiate calls from your desk phone with mouse click – no retyping of phone number

In a click, you can call any of the phone numbers appeared on your computer screen from your desk phone. You don’t have to spend time-saving contacts information or manually enter numbers on your physical desk phone. The integrated Linkus Directory, Contacts, Select & Dial with Hotkey, and Yeastar Click-to-Call with Chrome extension allow the search and dialing of phone numbers – fast, easy, and error-free.

No matter it’s your colleague extensions or Personal/Company Contacts on Linkus, or your leads saved on web-based CRM, local files, or chrome browser, simply click, call and talk. The Yeastar CTI with Linkus Desktop Client not only simplifies your call operations but also caters to your desk phone experience.

  • Easy call transfer, hold, retrieve, record and more

Make Linkus Desktop Client the visual control panel for your desk phone and make call operations like call transfer, hold, retrieve, record, and more easily within clicks on Linkus graphical user interface, eliminating the needs for remembering multiple feature codes.

Yeastar CTI

How to enable Yeastar CTI on Linkus Desktop Client?

If you use analog phone or IP phone that don’t support uaCSTA feature, you will only need to make sure that your desk phone use the same extension number as your Linkus and turn on the CTI mode on your Linkus Desktop Client.

If you use IP phone from Yealink or Fanvil that supports uaCSTA feature (check supported phone models here), besides the method mentioned above, you can also choose to connect your IP phone to Linkus via uaCSTA! In this way, more robust call control features, such as Attended Transfer, Swap Hold, and Do Not Disturb Synchronization, are made possible on Linkus Desktop Client (CTI mode). The configuration is only clicks away.

Contacts on Linkus Desktop Client and IP Phone

Supported PBX Models: S50, S100, S300, Yeastar Cloud PBX, K2 IP-PBX

Yeastar native Contacts feature now available on Linkus Desktop Client and IP Phone*! Together with the previous support on Linkus Mobile Client and PBX web interface, the newly added support makes your Contacts management, even more, easier and powerful:

  • Quick add, delete, and click-to-dial your Personal/Company Contacts on PBX web interface and Linkus Desktop/Mobile Client.
  • Sync Contacts among Linkus Mobile Client, Linkus Desktop Client, IP Phone, and PBX web Interface
  • Alternative for the LDAP phonebook on your IP Phone: lighter yet better
  • More features and benefits
Yeastar PBX native Contacts feature benefits

*Noted: the IP Phone support for Yeastar native Contacts feature now only includes Yealink IP Phones. Please see the supported phone models from the release note.

Busy Camp-on

Supported PBX Models: all models in S-Series VoIP PBX and Yeastar Cloud PBX,

Busy Camp-on is a feature where the PBX will camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call cannot be successfully established, letting callers wait in line for a busy extension without being forgotten.

Other New Features:

  • Fax to PDF for all Yeastar PBX series
  • OPUS Codec supported for K2 & Cloud PBX
  • API 2.0 Released with streamlined interfaces for all Yeastar PBX series
  • PBX Hot Standby Upgrade for S-Series & K2 PBX: support Linkus Cloud Service subscription auto-sync between the primary and secondary server.

API 2.0 Developer Guide: S-Series VoIP PBXCloud PBXK2 IP PBX

Optimization and Bug Fixes:

  • Supported to add PBX Contacts to Yealink phones by auto-provisioning.
  • Fixed the Fax issue: The Fax transmission would be failed when T.38 was enabled for the trunk.
  • Optimized the ring strategy for Queue and Ring Group: When the agents set Call Forwarding rule to Always for their extensions, the call from Queue or Ring Group would not be forwarded.
  • Added support for assigning an external number as the Destination of the inbound route.
  • Optimized the Voicemail: The name of the voicemail received via email consists of caller ID, caller name and file ID.
  • Fixed the issue of the push notification for Linkus calls: With Presence set to Do Not Disturb, members in a Ring Group could still receive incoming calls.

Besides what has being mentioned above, there is also a packed of bug fixes on Multisite Interconnect, Call Recording, User Permission, Date & Time, Storage, etc.

Release Note: S-Series VoIP PBXYeastar Cloud PBXK2 IP-PBX

How to Upgrade

  • S-Series VoIP PBX: Please check for the new upgrade in your S-Series VoIP PBX web interface.
  • Yeastar Cloud PBX: Please check for the new version in the PBX web interface or contact your service provider to upgrade the system.
  • K2 IP-PBX: Please download the new firmware here.

To use the brand new CTI feature and added Contacts support on Linkus Desktop Client, you will also need to upgrade your Linkus Desktop Client to the latest version (v1.10.3), please download it here.

Download Free Linkus UC Softphone

Explore More Blogs

Experience Yeastar Cloud PBX Premium yourself for 30 days  

Try first and

decide with certainty

30 Day Free Trial

User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.