Cloud Phone System For Modern Businesses

7 Ways to Use Linkus UC Clients During Your Workday

7 Ways to Use Linkus UC Clients During Your Workday

For tens of thousands of people every day, Yeastar Linkus UC Clients is the center of “in the moment” communications. From the moment they sign on, to the last phone call, video meeting, and message of the day, users get almost all connections in one spot.

Designed for Yeastar business phone systems, Linkus UC Clients provide a single access where employees can seamlessly switch between different modes of communication and collaborate from any device. With a load of solid features combined, it reduces the number of technology employees have to manage, allowing them to focus on their tasks and drive business outcomes.

Here are several highlights on how to use Yeastar Linkus UC Clients during the workday and get the most out of it.

One-click call Your Contacts, Even If You’re Not at Your Desk

With Yeastar Linkus UC Clients for web browsers, mobiles, and desktops, you won’t have to remember phone numbers and dial them on a keypad any more. To begin a call, simply locate the person in your Extension or Contact list and click or tap on the Call button.

Contacts on Linkus UC Clients

Yeastar business phone systems provide a PBX-native contacts management feature – together with the built-in enterprise directory (Extension List) – for you to sync contacts across all Linkus UC Clients & IP Phone, enjoy fast dialing, and benefits from incoming caller ID match. You will no longer need to switch between applications to search for a contact. Just open your Linkus web/mobile/desktop app, you will find all your contacts there.

No matter where you are and what devices you are using, take advantages of the simplicity of contacts access and management:

  • Pull up a contact by searching the name/number or scrolling through the alphabetized directory, a much effortless options than having to type in the contact on a desk phone key pad.
  • Add and manage external contacts to your private Personal Contacts or team-shared Company Contacts with data fields such as name, number, email, company, and more.

Related: Yeastar Native Contacts Feature: the Benefits and How to Use

Create and Start Meetings in an Instant

No extra steps to download a meeting app before you get started. In the Linkus Web Client, it’s easy have 1-click meetings right on your web browser, whenever you need it.

The intuitive Video Conference interface on the Linkus Web Client allows you to create and launch a web-based meeting within a few clicks of a mouse. And all invited participants can join a scheduled or ad-hoc meeting from the web browser via a unique meeting link. There is no connection confusion or extra setups. You can get down to business in an instant.

Better yet, the integrated video conferencing feature also comes with several essential collaboration tool, so you can make the most out of your meetings with customers or coworkers. It allows all the meeting participants to:

  • Broadcast a view of desktop, a specific application, or even a browser tab.
  • Chat throughout the meeting to add more context, share links, or just have a productive side conversation.
  • Change the video display layout to see how others react at the same time.
  • Mute his/her own audio/video channel as needed.

Chat 1:1 or in Group with Teams and Share Files

Optimal for teamwork, Yeastar Linkus UC Clients also support instant messaging feature for your employees to stay connected across teams and time zones. Similar like “call button”, the individual or group chat is only a click away once you locate your coworkers in the Extension list. You can create different chat groups for different teams and projects. And rich messages that include emojis, links, or files are also supported to consolidate the collaboration.

instant messaging

Besides, thanks to the multiclient support of Linkus UC Clients, users can seamlessly switch from a conversation on their web browser/desktop to their mobile phone and still access the same messages and files. The chat histories are auto-synced across the Linkus UC Clients and can be accessed from virtually any devices that users used.

Better yet, it’s also easy to switch to a phone call during a text message, as Linkus UC Clients have integrated the phone, video, and chat – all in one single app for you.

Control Remote Desk Phone 

If you want to power easy click-to-dial from interactive desktops whiling still using IP phone or analog phone, you get it covered! The Linkus Web Client and Desktop Client provide easy 2-click CTI setup for you to connect your desk phone with the Linkus Clients and perform remote call operation control.

When CTI mode is enabled on the Linkus Web/Desktop Client, you will be able to initiate and control calls from your desk phone with mouse clicks. Call operations like transfer, hold, retrieve are only clicks away on computer. And there is no more retyping of phone number or remembering multiple feature codes. Just take benefits of easy panel control on computer while without sacrificing your desk phone calling experience.

Monitor Call Center Performance and Manage Calls at a Glance

Get a direct and effective picture of how you’re communicating with your customers as a call center! The Linkus Web Client comes with Queue Panel and Wallboard interfaces to maximize agent efficiency.

Right on the Queue Panel, queue manager can spot the emerging trends at a glance and fine tune the queue call flow with drag-and-drop operations. The dynamic data columns display the current active/waiting call lists, agent presence, and key queue and agent performance statistics at the same time. When there is a call jam, the manager can easily drag waiting calls to available skilled agents for faster call resolution, or simply right click the mouse to monitor a call and guide agents on their conversations with customers directly.

Besides, for all queue agents, real-time Wallboard is also there to let them know how they perform at the moment. Queue performance metrics like a number of waiting calls, average waiting time, abandoned rate, and SLA adherence are included. And you can make your key performance indicators front and center on the wallboard with customizable data widgets

Related: How Yeastar Call Center Solution Works to Delight Your Customers

Drag-and-Drop to Route Calls, Companywide

Perfect for receptionist, the Linkus Web Clients also come with a dynamic Operator Panel for you to get a holistic view of the companywide call activities and dispatch calls based on the real-time availability of employees.

The dynamics panel are combined with several “boxes” that show the real-time status of extensions, ring groups, queues, parking slots, and group voicemails respectively. When it’s needs, you can simply drag calls from the inbound/outbound call list and drop to the box (your preferred destination) to dispatch calls, simple and easy.

Related: Using the Operator Panel to Optimize Call Management

Use Linkus Chrome Extension to Click-to-Dial Numbers on Web Pages

In addition to the Linkus Web/Desktop/Mobile Clients, Yeastar business phone systems also introduce a free Google Chrome extension – Yeastar for Linkus for Google – for you to miss no calls and simply call handling directly on your web browser.

Besides all its lightweight softphone capacity – easy dialpad, active call control, never-missed incoming Call Popups and etc. – the extension is best positioned to allow you to effortlessly launch calls to any numbers that are displayed on web pages. It can auto-identify the phone numbers shown on the browsers and converted them into clickable links, so you can click to dial directly through your phone system.

The Bottom Line

The Yeastar Linkus UC Clients offers an array of capabilities to help make business calling easier and more user-friendly. So go ahead and equip all your staff members with the powerful app right now!

You can download the Linkus Mobile/Desktop Client directly on our Linkus download page. The Linkus Web Client is only available with Yeastar P-Series PBX System and doesn’t require any download – just log in to your P-series PBX extension account on your web browser.

Do not have a Yeastar business phone system and want to try the Linkus app?

You can test the Linkus app with Yeastar Cloud PBX 14-day free trial. The essential audio calling, chats, contacts features, CIT, and more features are included. If you like to experience the premium features like Video Conferencing, Call Center Console, and Operator Panel that are only available on Linkus Web Client, please apply our P-Series PBX System Live Demo and let us showcase it for you – in live.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

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View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.