You can create custom schedules that accommodate each department’s unique hours and call handling needs based on operating business hours. In the battle for customers, customer service becomes front and center. And it’s not difficult to imagine why and how. Providing the nearest experience to face-to-face engagement, phone-based service center offers the most direct and timely customer interactions that drive sales journey, build relationship, and generate satisfaction. And nearly every 9 in 10 businesses have telephone hotlines for customer services – scaling from smaller ones that only take orders to larger ones that provide consultancy and after-service support. It can be said that no matter what the business, size, or industry, call center has become the essential.
This is especially helpful if you are expecting an important call and want to ensure that you can take it when it comes in. You can also turn this feature off if needed. For example, when you’re resolving some serious issue with one client, you can disable call waiting on your phone so that you won’t be distracted by incoming calls.
Browsing our website but still unsure or have questions? Schedule a demo with one of our customer service advisors, and we promise you an enjoyable, non-obligatory session focused on solving your business communication needs.
