A Solution Built for All Businesses

Cloud PBX Standard Vs Premium

Cloud PBX Standard (S-Series)

Focused on offering a cost-effective phone solution without compromise on call stability or features, the S-Series is more than able to meet an array of communication requirements for day-to-day business operations.

In addition to being enabled for remote working with the Linkus UC Client, the S-Series efficiently handles tasks from basic call transfer and forwarding to more advanced features such as call monitoring and time-conditioned routing.

Equipped with powerful API capabilities, the S-Series also enables users to access the PBX’s core features – such as initiating calls and sending SMS messages – for integration with third-party web applications, software, or devices to create unique systems.

Cloud PBX Premium (P-Series)

Designed to take the capabilities of the S-Series to a whole new level, the P-Series incorporates an improved Web Graphic User Interface, Call Center Operator Panel, and user friendly third-party CRM integration.

Tailored for robust call performance, the P-Series offers greater convenience to remote working through web extensions, allowing calls to be made directly from a web browser. Additionally, users are also able to access a full call center operator panel remotely through the web browser.

Powered by Amazon Web Services and equipped with sophisticated reporting capabilities, the P-Series offers a complete UC solution to enterprises with global deployment needs, without breaking the bank.

Compare

High light Feature Cloud PBX StandardCloud PBX PremiumRemark/Value
Web-client

Web audio/video call

Web-based CTI
Google extension
No worry miss any phone call
Web-bassed voicemail/call log/preference settingPBX become more firendly for end-user
Web-based function key
Operator panel




Web-based drag and drop control
If a company need to handle a lot of call, this feature is useful
Web-based call monitor
Web-based call contrl (hang up/transfer/park, etc)
A key switch (business/offwork hour)
Web-based extension status monitor
CRM integration Zoho
P-series CRM integration support more feature
Salesforce
Hubspot
Call centerQueue SLA
Queue Wallboard
More Queue role (Manager/statistic agent/dynamic agent)
Queue Callback
Multiple Report
Manager can review KPI/SLA and check more detail through report
Schedule report
Regularly create/send reprot
Group Voicemail for call center member
Agent status monitor/control
Agent status & extension preference synchronization when extension become “DND”, agent will also auto quit queue,
RASSupport remote API access via FQDN.
remote LDAP access via FQDN
remote SIP registration via FQDN, including the registration of remote SIP extension and SIP account trunk.
remote access to mobile Clients via FQDN.
FQDN-based Web Access
Video conferenceBrowser-based meeting room
share screen
Meeting room chat panel
mic/camera control
SecurityOutbound Calling time restriction
High availability
imporve SLA/stability
Call rate setting
Burget control
Outbound Call Frequency Restriction
more optional security setting
More upgrade (Support)User Role
Easier to manager all user permission
Extension Group Information Visibility
Seprate different group
Voicemail Greeting
Group Voicemail
DID Pattern Match Routing
Voicemail-Voicemail Transcription
Need Google API integration
Default SMTP server
Multiple Language Event Email Templates
Event notification level
Dashboard for PBX
Database grant
More filter for CDR
More upgrade (coming soon)Organization
Seprate different organization and they will not disturb each other. It means a lot for multi-branch company
More headset integration
Service center love headset
More call report
Web-based audio conference
Enhance the web-client
Call flip
Boss/secretary role

Frequently Asked Questions

I have Cloud PBX standard, can I upgrade to Premium?

At this point of time, this can only be done by manual migration. Yeastar is working on an automated upgrade script but it's not made available yet.

Is Cloud PBX Standard good enough for my business?

Depends what's your needs, Cloud PBX standard is actually good for most of the business. It's a solid cloud phone system and it does what it supposed to do. You may have a look at it's complete list of solution features.

When would I need Cloud PBX Premium?

Yeastar Cloud PBX premium is hosted on Amazon AWS, it also does a few advanced things that the standard version is unable to perform: CRM integration, automated reports, granular access control, better contacts and caller ID display, inbound call center, wall board, operator panel, group voicemail, text to speech voicemail, Linkus for Chrome, etc.

The premium cloud PBX it's built to cater stringent compliance requirement by government & financial l institutions and it's powered by two pair of cloud instances (4 servers) with high availability and load balance setup.

Is Cloud PBX Premium more difficult to setup and manage than Cloud PBX Standard?

Both solutions are easy to setup and manage, we provide comprehensive documentation that covers every aspect of initial setup and on going maintenance. If you face any difficulties, feel free to contact our professional technical support team and we will provide you detailed instructions to help you manage it by your own. We also offer paid setup and maintenance options (Requires access to your cloud PBX server by our support engineers).

Does any of Yeastar cloud PBX comes with telephone numbers?

No. in stead of we provide numbers to you, we recommend our customers to get their own SIP trunk and numbers.

Our solution offers you flexibility to work with any internet SIP trunk of your choice instead of bundling trunks like other PBX vendors whom would bundle numbers together. Doing so, you are ensured the ownership of your business numbers, buying from SIP trunk provider directly also helps you to reduce your phone bill. (No middle man mark up on every one of your calls.)

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

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Deal One View

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View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.