A customer service or sales manager will find it useful to be able to listen in on a call without getting in the way or join in as a third party. Live call monitoring lets you coach and guide the call in real time so that no opportunities are missed. You can also record calls and listen to them again later.
In any business scenario, call center always bears great significance as a central hub that links customers and organizations. And seamless call center integration, without doubt, grants businesses with strategic values and superior customer experience. Yeastar PBX is highly compatible and supports integration with the robust Asternic On-Premises Call Center, QueMetrics On-Premise, and the highly scalable QueueMetrics-Live cloud-based call center services, providing professionals with a powerful tool for efficient Asterisk call-center management.
Browsing our website but still unsure or have questions? Schedule a demo with one of our customer service advisors, and we promise you an enjoyable, non-obligatory session focused on solving your business communication needs.
