The ability to record calls and play them back later is a valuable feature for a variety of businesses. When training a new sales staff, taped sales calls can be an excellent instructional tool. Call recording allows you to analyse and validate information in order to decrease liability by preventing disputes and fraud, comply with rules, and improve sales calls.
If administrator has enabled call recording for specific queues, the specified queue calls would be recorded as soon as they are established. Being granted with specific recording operation permissions, you can pause the call recording to avoid sensitive information being recorded. Moreover, you can start recording a queue call when necessary, even if it is not a call specified to be recorded by administrator.
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