Real-time call centre analytics are provided in a customised Wallboard for active monitoring of your queue performance. Your team may immediately see the overall queue performance and be aware of the service goals. Recognise an emerging trend in time to make an informed strategy modification.
By automatically monitoring the status of the device, Remote Management takes the great burden off your shoulder. You can also get immediate alerts on critical system issues before your customers do, and react to them right away, realising instant control at your fingertips.
Browsing our website but still unsure or have questions? Schedule a demo with one of our customer service advisors, and we promise you an enjoyable, non-obligatory session focused on solving your business communication needs.
