A ring group allows you to ring a collection of extensions in a variety of ring strategies. For example, you could put all of the technical support guys’ extensions in a ring group and call them one by one. Essentially, a ring group has a set of phone numbers or extensions that are bound together. Whenever a caller dials in, the auto-attendant transfers the call to that group, and all the phones ring simultaneously or sequentially (up to different ringing strategies).
The basis of a ring group is that a caller can reach an agent faster, but there is also a bit more to it. By configuring your ring groups efficiently, you can aid your business in scaling faster. Since your departments work on separate issues, any caller directed to their ring group will be immediately assisted. Therefore, define what ring groups deal with and set the ring strategy for each of them.
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