Cloud PBX Premium - Portal tour

Admin Portal

Portal Login Page

Web-based administrative access is available via this log-in portal for set-up and modification of all call, device, and extension settings across the entire PBX system. Administrators can also retrieve call logs and recordings here.

Extensions

Manage, deploy or remove user extensions instantaneously, as well as provision default call settings individual extensions

SIP Trunks

Connect a single SIP trunk for shared use across all extensions, or have multiple SIP trunks designated for particular groups of extensions within a PBX.

Role & Client Permission

Grant accessibility permissions to individual or groups of extensions for control over administrative rights and specific information made available to end users.

Contacts

Create a list of company contacts that can be shared with certain or all members of the organization. 

Auto Provision

Set up IP phones in bulk, and retrieve individual phone configurations directly from your PBX automatically instead of having to do them manually.

Call Control

Determine what types of calls are allowed or prohibited from being received and made on your PBX system whether at certain times of the day, or perpetually.

Call Features 1 - Voicemail

Control various voicemail settings for individual or groups of extensions, and determine different scenarios for voicemail messages to be played.

Call Features 2 - IVR

Use customized voice prompts to interact with callers, and gather information used to route calls automatically to the appropriate destinations.

Call Features 3 - Ring Group

Merge multiple extension numbers into groups to ring simultaneously when a specific inbound route is met. Ring Groups allow for efficient distribution of calls to all members within specific departments.

Call Features 4 - Queue

Create virtual waiting rooms, in which callers stay engaged with music on hold and announcements while the queue is distributing the calls to the available agents.

Call Features 5 - Conference

Create dial-in conference to allow multiple participants, including internal users and external users, to start a conference call and talk to each other anytime.

Call Features 6 - Speed Dial

Assign specific dial codes to numbers that are frequently used, for efficient outbound calls so users do not have to remember or dial lengthy phone numbers especially international ones.

Call Features 7 - Paging/Intercom

Enable users to broadcast announcements over one or more speakers internally, without the destination party picking up the handset.

Call Features 8 - Recording

Record and store conversations automatically on the PBX when a call is established, for training, evaluation, and compliance purposes.

PBX Settings

Define various PBX system settings according to unique requirements of your business operations or individual preference.

System

Be aware of system status and keep the PBX running at optimum through set-up of notification settings and managment of storage space.

Security

Robust security options are available to ensure a secure and reliable phone service to your business operations

Maintenance

Easily upgrade PBX firmware, check logs and perform troubleshooting tasks instanteously from your PBX.

Integrations

Create a more robust UC solution to suit unique business needs with various third-party integrations and APIs enabled on Yeastar PBX

Reports & CDR

Monitor, track, and trace all call activity made within your PBX, and have the option to download call data for compliance, training or security purposes

User Portal

User Login

Web-based access is available via this log-in portal for set-up and modification of call, and extension settings for individual users. The type of access that users can have to pbx features will be determined by the permissions set by the administrator.

Extensions

Manage individual extension call settings, and also view presence status of other user extensions made available by the adminstator.

Contacts

Have company contacts made available to you, and create your own personal contact list separately.

Chat

Instant Messaging is available for convenient collaboration with other users within the PBX

Video Conference

Create instant or scheduled video conferencing directly from the PBX for more personalized collaboration.

Call Center Console

Monitor or manage queue performance and call activity, as a manager or agent

Call Logs & Recordings

All personal extension call log activities and recordings are stored and retrievable by the user, as granted by Administrator permission.

Voicemails

Customize personal voicemail settings and retrieve them easily from the Linkus Client or End Device

User Preference

Individual users can manage their own call settings according to specific preferences.

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Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

User Extension

Collaborate with other extension users via the Linkus Client and also use a web browser to make calls using the chrome extension.

User Contacts

Access all company contacts made available to you by the administrator or bulk import your own personal contact list.

User Chat

Take part in group discussion or private chats instantaneously, and share files and media with other users.

User Video Conference

Make video calls directly from a web browser or on your Linkus Client.

User Call Center Console

Real-time call statistics are available for easy monitoring of call center performance.

User Call Logs and Recordings

Trace all incoming, outgoing, or missed calls on your extension, or listen back to previous call recordings for reference.

Play back, download recorded conversations at anytime, anywhere.

User Voicemail

View voicemails left on your extension, with the option of playback, call back, or download as required.

User Preference

Access and manage preferred user settings for softphone application, voicemail, call routing, presence status, and more.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

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View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.