Cloud PBX 101

A complete cloud phone system includes a cloud PBX server as the central of your phone system, a SIP trunk provider for your business numbers and to make &receive local/international calls, a UC client which can be installed on your smart phones and computers, and other connected device like IP phones & headsets.

Benefit of Cloud Phone System for your Business

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What forms a Cloud Phone System?

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A Cloud PBX Server

A Yeastar business phone system (Standard or Premium) hosted in the AWS or DigitalOcean cloud, forms a cloud PBX. you make and receive calls using Linkus Client (Available on desktop and mobile phone) & IP phones, and the voice traffic is carried over an Internet connection, which in turn is connected to data centers sitting within the cloud.

Standard vs Premium

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Unified Communication Client

The free Linkus UC App can be installed on your desktop, mobile phone and browser. You can use any headsets at your preference, we do recommend Yealink brand of headsets, alternatively, you can also purchase IP Phones if you'd prefer to use an actual phone to work. Remember, Yealink headsets and phones works best with Yeastar business phone system. Yealink also has a device manager that you can use it to remotely manage your IP Phones.

Linkus UC Client

A local SIP trunk

Much like a mobile phone can't work without a SIM card (number), you would need to get your cloud PBX numbers. Subscribing SIP trunk directly with MyRepublic or Hoiio, you are ensured that you are owning the numbers and there is no middle man company mark up on your telephone bills.

MyRepublic or Hoiio

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Multiple End Devices Options

Yealink IP Phone & headset

Is a Cloud Phone System Right for You?

Today, some businesses have embraced cloud phone systems. Some are working on the migration. And others choose to stick with an on-premises PBX approach. The thing is, there is no ultimately better option. Considering the business size, needs, and budget, every business has its own set of requirements, so pick one that suits your business best.

Short of IT staff and avoiding maintaining PBX equipment
Seasonal businesses with fluctuating communications needs
Companies operating at multiple sites
Rapidly growing start-ups with unpredictable future capacity needs
Businesses having a number of teleworkers and remote employees
Companies lacking traditional office space

When Is a Good time to Switch?

Switching to a cloud-based phone system is not a difficult proposition. Before making the migration, it’s crucial to evaluate your needs and the key merits of your options:

How many employees do you expect to have on your system?
Do you anticipate user growth in the short term?
How sophisticated are call management needs?
What is the startup procedure and cost?
How can you use your existing devices with the new cloud phone system?
Are there usage-based fees charged in addition to the monthly rate?
Do you rely on other cloud-based services and can they integrate with the cloud phone system?

Choosing the right phone system for your business

Business Phone System Buying Guide

Figuring out what kind of phone system you need for your business can be a tough decision. This guide assembles all the key information and useful tools to help you get started in an easier way. Read and gain valuable insights on how to evaluate your purchase and find a right VoIP business phone system that will save you money, time, and effort! From this guide, you’ll learn: What is PBX, VoIP and Unified Communications Your phone system options and their pros and cons Things look for in a VoIP Business Phone System: features, costs, implementation, support, etc. [Tips Included] Questions to ask your potential providers Useful worksheet to check your needs and shortlist your options And more!

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Cloud PBX 101

Benefit of Cloud Phone System for your Business

What forms a Cloud Phone System?

A Cloud PBX Server

Unified Communication Client

A local SIP trunk

Multiple End Devices Options

Is a Cloud Phone System Right for You?

When Is a Good time to Switch?

Choosing the right phone system for your business

Business Phone System Buying Guide

cloud phone system for modern businesses

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Linkus App Download

User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.