IVR helps clients who dial in using speech recognition or pad-dialing. IVR system reduces wait times, customer dissatisfaction, and employee workload. IVR can route calls to human agents in various departments, complete simple tasks, and collect data. IVR responds to inputs by providing voice responses or connecting to a “live” operator.
IVR increases organisational flexibility, efficiency, and cost-effectiveness. With IP PBX’s IVR capability, organisations can provide 24/7 support without costly human personnel. Professionalism will impress customers and boost satisfaction.