With Call Flow Control, you have the ability to change whether calls are routed through the Normal or Override mode, depending on the toggle’s current setting. Consider this functionality to be a toggle that may be turned on and off. Callers would be routed to a specific location when the feature was enabled, but they would be directed to a different location when the feature was disabled.
Callers might be directed to a queue or ring group while your company is open, and then they could be transferred to an interactive voice response system or voicemail after you close for the day. Your company does not observe standard business hours, therefore employing the Time Condition feature, which enables you to set up automatic toggles, would be ineffective given that you are free to enter and exit the firm at any time.
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