A customer service or sales manager will find it useful to be able to listen in on a call without getting in the way or join in as a third party. Live call monitoring lets you coach and guide the call in real time so that no opportunities are missed. You can also record calls […]
A high volume of incoming calls may quickly become an issue for any organisation if not handled appropriately. Inefficient phone systems force clients to wait longer on hold and go through many transfers before reaching a person. You know from experience that this isn’t fun. When clients can’t receive help easily, they’ll turn to your […]
Allow an incoming call to a called party that would otherwise be unavailable to be redirected to a mobile phone or other phone number where the desired called party can be found. It can be forwarded under various conditions, including “When Busy,” “No Answer,” and “Always.”
You can use your own mobile phone as an extension. If you enable this option, the phone will have the same user permissions as the desktop extension when the user dials into the system. As a result, the mobile number can connect to the other extension, dial out using the PBX’s trunk, and play voicemail.
Use our PBX system services from any computer or mobile device to make calls, send text messages, chat, and participate in teleconferences from anywhere. No business calls will be missed, and your work will continue to advance thanks to robust collaboration capabilities. The administrator can add contacts to define where to send notifications. The system […]
The custom filters features offers quantifiable data that shows how facilities, equipment, and employees are able to utilise the analysis dashboard for further improvements.
Users can keep external contacts outside of your company on the PBX, access those contacts, and call them on endpoints (IP phones and Linkus clients) where their extensions have registered.
Computer Telephony Integration connects the computer system to the telephone system, enabling users to manage phone calls on the computer itself. This feature enables quick click-to-dial from your PC desktop while you continue to use a physical desk phone, so long as you have a computer and internet access.
It allows click-to-call virtually from any web-based CRM when using Google Chrome, avoiding complex system integration.
Yeastar Cloud PBX allows call recording to record every phone conversation and store recording data on external storage.
Combine automated IVR with self-service prompts to allow customers to help themselves and speed up call flow without the need for a person. Personalise your waiting experience Proactively providing beneficial information to waiting clients, such as expected wait time, queue position, and custom notice prompt, as well as queue callback choices.
The Conference feature boosts employee efficiency and productivity by allowing multiple on-site and remote callers to simultaneously participate in password-protected conference calls. This increases the number of callers who can participate in the call.
