A virtual call centre is a form of communication that accepts incoming calls to assist consumers and makes outbound calls to connect with clients virtually. Numerous types of call centre systems are comprised of various channels, including telephony, email, social media, SMS, live chat, and instant messaging.
Connect customers with the right agents at the right time. Take advantage of advanced automatic routing, 6 pre-defined ACD queueing (ringing) strategies, customisable IVR options and more features that drive faster call resolution. Provide all the tools your agents and supervisors needed in one single interface. The dynamic, streamlined Queue Panel makes it easy for you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, parking – within drag & drop or a simple click.
Browsing our website but still unsure or have questions? Schedule a demo with one of our customer service advisors, and we promise you an enjoyable, non-obligatory session focused on solving your business communication needs.
