VoIP Speed Test - Assess Your Network Readiness

Networks Speed test for VoIP Calls

The speed of your internet will impact the quality of your phone calls. It is important for you and your business to ensure that you have a strong download and upload rate. The best way to do this is to test your VoIP speed, to ensure that your network can support your team. The faster the speeds, the more simultaneous calls your business can make. The slower the speed, the worse the quality of your calls and the less calls your teams will be able to make at once.

How many concurrent calls can be supported with my internet connection?

Download Speed

Download speed refers to how many megabits of data per second it takes to download data from a server in the form of images, videos, text, files and audio.

Upload Speed

Upload speed refers to how many megabits of data per second you can send information from your computer to another device or server on the internet.

Concurrent Calls

VoIP phones don't require a lot of bandwidth. Rule of thumb is 200 kbps per user per concurrent call. 5 Mbps might be enough for 25 phone lines.

Most Common Types of VoIP Call Quality Issues:

Packet loss

This occurs when the packet does not arrive at its final destination at all. To hear an audio correctly, you need all of them. When even one piece is missing, the whole packet gets lost. You hear no sound.

Commonly, this is known as a dropped call. These are one of the most harmful situations in clients’ communication.

Latency

If you were in a situation where a response came a few seconds later than it should have, you experienced latency, or “echo effect”. It doesn’t lower audio quality, yet the sound is arriving in irregular intervals. Callers and agents then constantly interrupt each other, since both sides see the silence as an opportunity to speak.

Latency is caused by packets of data arriving from sender to receiver of a phone call 50 and more milliseconds later than it should have been. Because of this, sound arrives from sender to receiver with a delay.

Jitter

Unlike with latency, jitter completely disrupts the audio quality – the speech is incoherent. Parts of audio may also be “skipped” or missing completely, causing awkward moments of silence.

Jitter happens when packets are delivered from sender to receiver in irregular intervals. Some are too fast, some are too slow. The practical example may go like this: When packet number 4 arrives before packet number 1, it causes inconsistency in data delivery. Therefore an inconsistency of sound.

In case jitter becomes extreme, it can lead to a packet loss about which we are going to talk next.

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Networks Speed test for VoIP Calls

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Concurrent Calls

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.