IVR is a horizontal application in computer telephony that allows users to get computer-based information over the phone instead of utilising a computer. After listening to an audio menu, an IVR platform uses computer telephony components to translate callers’ touch-tones or voice commands into computer questions. “Please enter your account number using the touch-tones on […]
A company that provides Internet access via subscription. Individuals or businesses can become subscribers. According to Jack Rickard, publisher of Boardwatch Magazine, ISPs operate on the Internet’s fourth or lowest level. Regional providers aggregate traffic from lower-order ISPs to the second, backbone level at the third level. The NAP (Network Access Point) is the highest […]
Any method of transmitting human voice over the Internet in real-time or near real-time. There are several parts: 1) A multimedia-equipped PC with special client software will digitise your voice on the client side. This can be accomplished using a voice modem or another method of voice encoding. 2) A direct or dial-up Internet connection […]
A VoIP telephone switching system is an Internet Protocol private branch exchange (IPPBX). An IP PBX can switch between VoIP and traditional phone lines, as well as between two traditional phone users. An IP PBX, as opposed to a traditional PBX, eliminates the need for separate voice and data networks.
Internet Protocol telephony is a system in which voice information is transmitted over packet-switched IP networks rather than traditional, dedicated circuit-switched connections. Voice, fax, and video data are transmitted as data packets over packet-switched connections that avoid the tolls of traditional phone lines. VoIP is the standardised version of IP telephony, and the two terms […]
Full duplex refers to the ability of both ends of a communication to send and receive information at the same time without degrading the quality of the content.
A high-speed digital switched service that connects subscriber CPE (customer premises equipment) to the CO via existing copper pairs (central office). DSL handles more data downstream (data flowing towards the subscriber) than upstream (data flowing away from the subscriber) (flowing towards the network).
The designation for the 2.048 Mbps ITU standard for Europe’s 30-channel digital telephone service. It is the European version of T-1 (DS-1). The bandwidth is divided into 2 signaling channels (channels 15 and 31 starting from 0) and 30 bearer channels (voice channels). A&B bit signaling (robbed bit signaling) is not used here. E-1 uses […]
A fax machine that is computer-based. Fax servers are “shared use” devices that are typically installed on a local area network (LAN). Clients on the LAN can access the fax server from their PCs in the same way that they access a network-based (shared) printer. Users can generate faxes at their workstations and have them […]
A device that allows multiple parties to communicate over the phone. Conference bridges can be manned by a proctor or operator, or they can be supervised. Some PBXs (Private Branch Exchange) include standalone conference bridges as well as conference bridge functions These systems include circuitry that sums and balances the energy (noise) on each channel […]
Frame Relay is a packet switching method used in data communications that uses available bandwidth only when it is required. With proper network management, this fast packet switching method is efficient enough to transmit voice communications.
Today’s PC-based systems allow for the use of conference bridges. You can set up, attend, and manage your own conferences over any touch-tone telephone by installing a conference server on your voice networks. Users can also schedule meetings using desktop software from their e-mail systems or a web browser.
