Cloud Phone System For Modern Businesses

Yeastar Ranks Highest in Customer Satisfaction for SME Premises and Hosted PBX

Yeastar Ranks Highest in Customer Satisfaction for SME Premises and Hosted PBX

This year Eastern Management Group, one of the most experienced communications technology research firms in the US, surveyed more than 4,000 IT managers globally who reported on a range of experiences as a customer of one of 33 Premises and Hosted PBX companies evaluated, including Cisco, Avaya, RingCentral, etc. Each provider has been quantitatively rated on 12 Customer Satisfaction Measurements.

Best Value & Best Purchase Experience for SMEs 2020

According to the Group’s 2020 Customer Satisfaction Report of Premises and Hosted PBX, Yeastar is recognized as winner in two SME categories:

Download a free copy of the report to learn more and see how Yeastar outshines the competition.

Yeastar outperforms the industry average in each of the 12 Customer Satisfaction Measurements and is among the front-runners in the Technology and Product, Installation, Value, and Recommend-To-A-Friend categories.

EMG Report Form

It’s our dedication to excellence in every aspect of our business that has enabled us to provide first-class products and services to our customers for over 14 years. See what Yeastar has been doing good to win the awards.

Technology and Product

Premised and Hosted PBX

Yeastar provides both on-premises and cloud-based PBX system for customers to choose the deployment option best suited to their businesses. Either way, SMEs can take advantage of a full-featured and easy-to-use business phone system.

Yeastar on-premises PBX system, S-Series VoIP PBX, provides a variety of enterprise-grade communications features, including IVR, ring group, queue, music on hold, etc. It is developed with a modular design that provides customers with telephony connection modules to adapt to the specific way their dial tone is delivered. The easy-to-install modules allow SMEs to quickly add users and scale up concurrent call capacity as their business grows and also ensure different types of telephony connection, including FXO, FXS, SIP, ISDN BRI, E1/T1/PRI, and GSM/3G/WCDMA.

Thanks to the various modules and connection options, the systems can be put together individually…The time it takes for the system to start up is also very impressive!

– Olaf, Owner of Labitzke Software Studio

Designed with a multi-instance infrastructure, Yeastar Cloud PBX Platform incorporates Yeastar Management Plane (YMP) and easy-to-deploy dedicated Cloud PBX instances for service providers to deliver hosted voice services and unified communications solutions. With all-inclusive features and future scalability, customers can choose to use hosted phone systems with different capacities depending on the size of their businesses or any specific needs, while enjoying a full suite of PBX features.

With YMP, we were able to monetize monthly fees from our customer base to assist with the expansion of our cloud offering and reliability.

– Ciarán Ó Broin at NetTraffic

Unified Communications

Yeastar PBX System is able to unify the communications across all kinds of endpoints, which boosts communications efficiency particularly in today’s world where remote working is becoming increasingly inevitable.

We developed Linkus UC Softphone, incorporated with Yeastar PBX System, to deliver a unified communications solution. Available using Microsoft Windows, macOS, iOS, and Android, Linkus easily turns its users’ mobile devices and desktops into office extensions as long as there is an Internet connection.

Linkus has a range of features that can improve users’ call efficiency. It can be integrated with popular CRM platforms such as Zoho CRM, Microsoft Dynamics 365, Google Contacts, etc. With Click to Call Chrome Extension and Select & Dial with Hotkey, Linkus users can click to call any phone number on their computer screen. The built-in CTI makes it possible for users to remotely control their desk phones with Linkus Desktop Client (CTI mode) be the visual control panel. Users can also enjoy more UC features on Linkus such as presence, instant message, file transfer, etc.

Installation

Plug-and-Play

When it comes to ease of configuration, automatic phone provisioning and user-friendly administration, Yeastar PBX System sets itself apart from the competition. Its plug-and-play and auto-configuration capabilities, for example, ensure a smooth and fast transition that imposes minimal disruption on customers’ businesses.

Compatibility with IP Phone Models

Yeastar PBX System supports compatibility with major phone brands in the market to ensure a smooth and efficient phone auto-configuration process, including IP phones from Yealink, Fanvil, Cisco, Snom, and more. Our auto-configuration is also compatible with Yeastar VoIP Gateways.

Compatibility with SIP Trunks

To make configuration easy and quick, Yeastar strives to ensure interoperability with ITSP Partners around the globe with in-depth testing. More than 80 SIP trunk providers have passed our thorough interoperability test and are compatible with Yeastar PBX System.

With Yeastar solutions S-Series, we found the products simple to understand for our partners (no additional users or SIP trunk licenses needed) and of course easy to deploy compared to other PBX manufacturers.

– Nelly, Marketing Manager at Tiptel, France

Management Tools

Auto Provisioning

Instead of manual configuration, our Auto-Provisioning helps customers reduce any operating time by automatically registering phones to the PBX and allows customers to configure them within the web interface of the S-Series or Yeastar Cloud PBX to change passwords and extensions, and any associated user or group settings.

Yeastar Management Plane

Developed for service providers and telecom resellers, Yeastar Management Plane (YMP) is a robust, scalable, and fully-fledged centralized platform, capable of delivering premium class hosted PBX services to business users in the most cost-efficient way. After a quick and simple setup, the users will have immediate access to a cloud-based business phone system. In this way, service providers are able to stay responsive to customer needs with flexible deployment options. All the work is performed through the web interface.

Remote Management

Yeastar Remote Management is a centralized platform for easy management and configuration of Yeastar premises PBXs and gateways, giving customers the power to quickly and securely take control without having to travel to the equipment. At a fraction of cost, customers can access this tool to maximize ease of use for both themselves and their customers.

In this year Yeastar has become one of our main partners and with its collaboration we have met the needs of many of our customers. The solutions proposed by Yeastar are reliable and stable.

– Marco at TP COMMUNICATIONS SAS

Support

Along with our full-featured and easy-to-manage PBX products, Yeastar is committed to providing our customers with the best service and technical support to help them solve their problems in a timely manner possible.

Our sales and technical support teams are always ready to answer questions and provide assistance to our customers. We have been making every effort to ensure that our customers understand even the simplest configurations steps of the features on Yeastar PBX System, through methods like online inquiry, Help Center, blog, and YouTube videos. Besides, Yeastar Online Help is embedded in S-Series VoIP PBX as an online user guide.

We also offer a variety of technical training and certification services for our partners in Yeastar Academy, including courses related to both S-Series VoIP PBX and Yeastar Cloud PBX. From these courses, our partners will gain all the knowledge needed to operate and master Yeastar PBX.

Any inquiry or feedback from our customers are welcomed. Through effective communications between us and our customers, we look to gain a better understanding of where we can continue to optimize our products and services as well as our customers’ thoughts and needs to drive substantial improvement and higher competitiveness.

Yeastar is the company that supports our marketing activities and is open for participating in video conferences with our clients. Yeastar also always provides us with excellent service and helps us to boost our business every day.

– Magdalena at Acnet

It is the trust and support of our customers that makes it possible for Yeastar to win these recognitions. We will continue to be committed to developing innovative PBX system and Unified Communications solutions with higher value possible and enabling customers success as rewards in the years to come.

As another firm step towards our goal, Yeastar’s whole-new product P-Series PBX System has been launched in late October. Better suited to varied needs and higher expectations from today’s small-to-medium enterprises, P-Series PBX System boosts greater functionality, optimal usability, and superior user experience to perform beyond any average PBX system.

Learn more about the P-Series PBX System now.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.