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Yeastar Remote Management: A Game Changer in Support Services

Yeastar Remote Management: A Game Changer in Support Services

For PBX providers who have to handle a bunch of customer devices, having robust remote tech support capability can bring relief while also improving end-user satisfaction and helping lower costs.

Yeastar Remote Management, designed for Yeastar Cloud PBXS-Series VoIP PBXK2 IP-PBX, and TA FXS VoIP Gateway, can arm you with such power. The exceptional value-added service, with robust remote device access, real-time monitoring and notification facilities, has helped numerous Yeastar partners realize easy, secure and centralized customer-premises Yeastar device management and control.

Read what our customers have to say about Yeastar Remote Management and find out how it helps them streamline remote tech support process and generate recurring revenue.

Higher Tech Support Efficiency

No customers can wait for your technicians to travel when an urgent issue comes up, and this is exactly where Yeastar Remote Management helps. With mutual consent from both you and your customers, the robust tool can offer you lightning-fast remote access to your customer PBX or FXS gateway whenever necessary. By simply visiting an encrypted link on Web browser, you can directly troubleshoot and do maintenance operations on the Web GUI of your customer-premises device. That means convoluted port forwarding and firewall setup are no longer required, and your inexpert customers are set free from the configuration hassle.

Besides, as remote Yeastar device access is granted, rather than having your clients explain the problem, your technicians will have a chance to experience issues in action and make the support process more efficient.

“I really love the remote management portal. It was one of the main reasons we decided to go with Yeastar. We do a lot of small systems for franchise companies all over the US, and getting the IT department to open ports on the firewall is a process that can take a day or two. Having remote access as soon as the system is plugged it to the network without having to wait on an IT department is a game changer. “

– Jeffrey Baum, President of BlueStar Telephone Consulting

“YK Communications has been using the remote management utility since it has become available…It has eliminated the requirement that we use a DDNS service and open network ports on the customer’s equipment in order to communicate with the PBX. We find the remote management utility a significant increase in efficiency for our technicians.”

– Bill Rakowitz, General Manager at YK Communication

Securer Remote Access

With security at the forefront of design, Yeastar Remote Management safeguards your remote device access with advanced encryption technology. Unlike the traditional way of remote access that risks exposing customer-premises devices to potential hacking by opening ports on the firewall, all Yeastar remote server connections are HTTPS secured to minimize the network exposure and best protect the data integrity and confidentiality. Apart from that, Yeastar Remote Management also deploys a role-based access control system to double layer the security and ensure that the access to remote PBX and FXS gateway is restricted to authorized technicians only for maintenance operations.

“I do enjoy the management interface…In fact, I think its more secure than opening the firewall exposing the phone system to everyone on the Internet. With the Yeastar Remote Management tool, I don’t have to expose their phone system to potential hacking if all they need is remote management by our technicians.”

– Matt J. Rygelski, Principal Solutions Architect at Phonewire

Best Cost-Effectiveness

With tens, hundreds or even thousands of customer-premises devices to support, it’s unrealistic to provide all with comprehensive on-site tech services, let alone that traveling requires extra time and costs. Remote management might be the most cost-effective way. With Yeastar Remote Management, it is possible for you to bring all your customer-premises Yeastar devices under one single management platform. The all-in-one dashboard offers you a real-time overview of all device status and allows you to take instant action with alarm notification and easy remote device access.

“The portal is very useful since it allows me to see all my devices that I have deployed at the different site, which makes it easy for me to modify settings or do troubleshooting when necessary without having to physically be on site.”

– Dan Ray, VP of Operations at Accent Imaging

“I like it, it has come in handy several times when customers want changes to their systems. Changes are usually minor so it saves me time and the customers get what they need without the expense of a tech visit”

– Nick Balga at Cougar Telecom

Profitable Managed Service

One of the biggest advantages of Yeastar Remote Management is that it allows you to gain a first-hand insight into your customer device status and any problems that might crop up. The powerful automatic monitoring and real-time alarm capabilities have made proactive reaction possible. All of these have contributed to a professional managed service solution where you can generate recurring revenue.

“We love the remote management…it has allowed us to sell service contracts with remote support for the programming. This is more profitable as we do not need to dispatch out to perform routine maintenance.”

– Benjamin Silver, President of Silver Communications

“Getting the alert message when a system or SIP trunk goes out of service allows us to be proactive and we usually fix the issue before the customer calls. I don’t know what else to say, except the remote management portal makes your product the best on the market.”

– Jeffrey Baum, President of Bluestar Telephone Consulting

Yeastar Remote Management is a win-win service for both you and your customers. When your technical supports have remote computer access to devices, providing remote support is faster, easier and much less costly.

Want to try out the service? If you are Yeastar Certified Partner, you can simply log into our Partner Portal to start enjoying your 1 free connection! Not a partner yet? Just sign up now and gain advanced access to more robust tools and resources.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.