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Phone System Guides
Guides
Browse through our curated guides — It provide the keys to understanding how Yeastar Cloud PBX, together with the latest innovations, will improve business communications in an all-round way.
Small Business Phone System Buyer's Guide
Panasonic Sunset: The Lessons and The Alternative
Yeastar Turnkey UCaaS Solution
Are You Ready for the ISDN Switch Off?
6 Signs It Might Be Time to Upgrade Your Phone System
Yeastar-Hikvision Intercom Integration Solution
Guide to Business Communications in NBN Era
VoIP vs Analog Phone System
Business Phone System TCO Calculator
New Collaboration for future workers
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User Login
Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.
Log in conveniently via any web browser for access to the user portal.
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Integrations
Integrate various CRM software for better customer service and satisfaction.
Enable transcription of audio messages into text with integration of third-party transcription service.
Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.
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System
Provision email SMTP and template settings for event notifications to be sent out.
Manage storage allocation and duration of various types of data being stored on the PBX.
Determine the types of event notifications to be sent out, and the parties receiving them.
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IVR
Add various audio voice prompts to be played according to different call scenarios.
Add voice prompts on multiple levels for more effecient and precise inbound call routing.
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Voicemail
Customize default voicemail settings for each user extension.
Add various voicemail messages for allocation to different call scenarios and users.
Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.
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Reports and CDR
All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.
Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.
Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.
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Security
Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.
Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.
Restrict certain country codes for outbound calls either company-wide or on certain extensions.
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User Login
Determine extension ranges for different functions.
Define use of different voice prompts depending on call scenarios or intended function.
Provision basic and advanced SIP settings to be used on the PBX.
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Recordings
Record all calls made on specified trunks, including inbound and outbound calls.
Record all calls made on specified extensions, conferences, or call queues.
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Paging and Intercom
Create different types of paging and intercom broadcast groups for selected extensions.
Set a time schedule to automatically start your broadcast.
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Maintenance
Check for and download firmware upgrades to ensure that your PBX is always up-to-date.
Perform back-ups to prevent data and settings from getting lost.
Perform troubleshooting on your own to debug.
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Conference
Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.
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Speed Dial
Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.
Speed dial is activated when the set prefix (default or customized) is dialed.
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Ring Group
Create multiple ring groups and determine custom ring strategies and failover settings for each.
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Call Queue
Create different call queues with specific ring strategies and failover settings.
Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.
Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.
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Call Control
Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.
Set-up dial patterns so that outbound calls are routed to their intended destinations.
Determine how calls are routed and received at different times of a day.
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Contacts
Store, retrieve, and share company contact details easily on your PBX.
Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.
Bulk import a list of contacts instead of having to key details in individually.
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Role and Client Permission
Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.
Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.
Allow or resrict specific users from managing or viewing certain company contacts
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Auto Provision
Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.
IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.
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Trunks
Register multiple SIP trunks on a single PBX as needed.
Different types of trunks can be created, Caller ID can be customized.
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Extensions
View, deploy, add, and remove user extensions within your PBX system.
Configure default call and user settings for individual extensions.
Customize allocation of user extensions to specific ring groups.
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Portal Login Page
Receive your administrator log-in credentials and set-up guide via email.
Log-in on any web-browser to get started with PBX set-up.
Installation Wizard will guide you through basic configurations.
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User Login
Access all company contacts made available to you by the administrator.
Create your own personal contacts list for easy reference and dialing.
Bulk import contact details for convenient data entry.
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User Login
Access and manage user settings for softphone application and voicemail.
Manage call routing and presence status for your individual extension.
Retrieve or download your personal call logs and recordings.
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User Login
Receive your log-in credentials and set-up guide via email, sent by your admin.
Log-in on any web-browser to get started with PBX set-up.
Configure contacts and personal settings from the web portal.
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Auto Provision
Add, remove, or modify IP phone settings from your web interface.
Upgrade IP phone firmware conveniently from your PBX.
Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.
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Contacts
Store, retrieve, and share company contact details easily on your PBX.
Have detailed contact information for your vendors and clients conveniently stored .
Bulk add a list of contacts instead of having to key details in individually.
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PBX Monitor
Monitor the status extensions, whether they aren idle, in use, or unavailable.
Know whether your SIP Trunk running properly, or experiencing problems.
Monitor the number of call conferences currently running on your PBX, and their individual durations.
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Maintenance
Check for and download firmware upgrades to ensure that your PBX is always up-to-date.
Perform back-ups to prevent data and settings from getting lost.
Perform troubleshooting on your own to debug.
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Call Detailed Report
All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.
Filter by date, time, or extension number to retrieve specific call logs or recordings
Playback call recordings directly from the PBX or download to store externally.
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Event Center
Determine what events and logs are to be recorded and/or have notifications sent.
Specify particular notifications to be sent to respective authorized personnel.
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User Permission
Set up vaious groups of users for allocation to certain sets of access rules.
Determine what features a certain group of extensions can or cannot access.
Determine if users can access, play-back, or download call logs and recordings from the pbx.
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Security
Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.
Determine specific the range of SIP ports for connection between your PBX and endpoints.
Restrict country codes for outbound calls either company-wide or on certain extensions.
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Voice Prompt
Upload and designate customised audio recordings at multiple levels of a call journey.
Upload recorded music to fill the silence that would be heard by callers on hold.
Upload customised voice prompts to create a professional call experience.
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General
Customize general call preferences either company-wide or for individual extensions.
Set-up feature dial codes for convenient user navigation to specific call features.
Determine how voicemails are retrieved, and also upload custom voicemail recordings.
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Call Features
Add multiple automated responses to be played at different phases of a call journey.
Designate specific extensions to ring concurrently based on an external caller's dial pattern.
Customize messages and waiting times to keep external callers engaged when put on hold.
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Call Control
Have calls received on specific SIP trunks routed to designated extensions within the PBX.
Set-up dial patterns so that outbound calls are routed to their intended destinations.
Determine how calls are routed and received at different times of a day.
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Free Trial
Trunks
Register multiple SIP trunks on a single PBX as needed.
Provision SIP trunk settings and dedicate them to particular extensions.
Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.
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Extensions
View, deploy, add, and remove user extensions within your PBX system.
Allocate and deploy specific extension numbers to respective users via email.
Set-up default ring and presence status settings for individual users.
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Deal One View
View cases created for a Deal in One View.
View cases created for a Deal in One View.
View cases created for a Deal in One View.
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Deal One View
View cases created for a Deal in One View.
View cases created for a Deal in One View.
View cases created for a Deal in One View.
get started
Deal One View
View cases created for a Deal in One View.
View cases created for a Deal in One View.
View cases created for a Deal in One View.
get started
