The API interfaces provided by Yeastar Cloud PBX allow you to incorporate a third-party application server. After integration, the third-party application server will support variable call features, and the PBX will automatically provide API reports to the third-party application server.
Personalise your voicemail messages to meet your specific requirements. Depending on which option on an auto attendant or extension is selected, a pre-recorded message can be added.
A virtual call centre is a form of communication that accepts incoming calls to assist consumers and makes outbound calls to connect with clients virtually. Numerous types of call centre systems are comprised of various channels, including telephony, email, social media, SMS, live chat, and instant messaging.
Concurrent calls are based on a user having access to multiple phone calls at the same time. Our customers frequently use multiple simultaneous calls by pairing an active call with a call on hold. This works well for the majority of businesses.
SMS Business Text Messaging solution is linked with our PBX system and VoIP GSM Gateway to enable SMS notification, Email to SMS/SMS to Email, and bulk SMS sending for businesses.
The Contacts feature provides native Contacts management for Yeastar PBX System and allows admin to create a list of Company Contacts that can be shared with certain members of the organisation. Individual extensions will also be able to create and manage Personal Contacts exclusive to themselves. As a result, the Contacts will be managed in […]
Connect your customers to most appropriate agents based on preset rules like date & time, agent’s availability, and the skills or departments needed with caller input. Shared call inbox enable ultimate ease of use and productivity with visual call management and full access to agent & supervisor.
A ring group allows you to ring a collection of extensions in a variety of ring strategies. For example, you could put all of the technical support guys’ extensions in a ring group and call them one by one. Essentially, a ring group has a set of phone numbers or extensions that are bound together. […]
Real-time call centre analytics are provided in a customised Wallboard for active monitoring of your queue performance. Your team may immediately see the overall queue performance and be aware of the service goals. Recognise an emerging trend in time to make an informed strategy modification.
The quickest approach to a swiftly connect with persons and extensions that you dial frequently is to use a power dialer. Speed dial is a function that allows you to add a dial code to a phone number that is often dialled by your users. Users do not have to remember or enter long phone […]
The ability to record calls and play them back later is a valuable feature for a variety of businesses. When training a new sales staff, taped sales calls can be an excellent instructional tool. Call recording allows you to analyse and validate information in order to decrease liability by preventing disputes and fraud, comply with […]
With Call Flow Control, you have the ability to change whether calls are routed through the Normal or Override mode, depending on the toggle’s current setting. Consider this functionality to be a toggle that may be turned on and off. Callers would be routed to a specific location when the feature was enabled, but they […]
