What is a Call Center? Call centers are centralized offices – or facilities- that are habitually purpose-built to handle phone calls for an organization. They’re operated by phone representatives or “agents” who field calls for customer support and are often serviced as phone-based hubs for telesales, telemarketing, after-sale support, and other customer services. In this […]
The telephone transformed how we connect and communicate, and now, Voice over Internet Protocol (VoIP) phones are redefining those connections. By utilizing the internet for communication rather than traditional landlines, VoIP phone systems are rapidly becoming the preferred choice for businesses seeking efficiency, flexibility, and cost savings. If you’re considering making the switch, understanding how […]
A hosted PBX is essentially a cloud-based phone system, as it is hosted off-site and over the Internet rather than at the physical location of the business, this results in cost savings and limited maintenance. PBX is an acronym for Private Branch Exchange; it describes a business telephone system that enables phone calls to be […]
Derived from a “share culture”, Hot Desking refers to a concept that office workers sharing the same physical workspace (desk) during different time periods. Several employees sharing an office desk has been a trend in workplaces for years, organizations taking this practice mainly aim to cut budgets on office space rental. In the VoIP industry, […]
Making just one call on your desk phone may sound very easy. How about ten calls? A hundred then? After you really press those hard keys over and over again, not only a sore arm you’ll get, but a waste of loads of your time. Think about it – what if you can make those […]
Is it time to upgrade your phone system? Choosing between VoIP (Voice Over Internet Protocol) and traditional Analog Phone Systems can be a crucial decision for your business. To help you make an informed choice, we’ve outlined the major differences, benefits, and considerations to evaluate these technologies. From cost-saving potential to advanced features, find out […]
The telecom industry has undergone drastic changes over the last few decades. The ubiquity of mobility, the changing nature of the modern workforce, the convergence of voice and data networks, and the advance of cloud technology have all been contributing to the shift in business communications. The underlying infrastructure also experienced the transition from legacy […]
Your customer wants to overhaul their IP phone system or maybe migrate to one for the first time. Do you go with a proprietary or open standard system? Before you make the choice, it’s important not to immediately dismiss either option. Understanding the ins and outs of each type of system as well as your customer’s specific requirements is essential. […]
The Internet of Things (IoT), a growth of Internet-enabled devices, has been reshaping the business world for years, and the best is yet to come. The radical paradigm shift is about to turbocharge how enterprises and consumers use Voice over IP (VoIP) telephony. Whilst VoIP is gaining momentum as the technology foundation for phone system offerings, IoT […]
Cloud technology is accelerating today’s businesses by offering more agile and affordable solutions. Business communications, as an essential cornerstone for any company, is embracing this innovation too. More and more service providers have been offering cloud voice solutions for businesses of all sizes. This blog post will walk you through the cloud phone system from […]
Today’s small businesses have extensive options for selecting a business phone system, particularly now that small business VoIP systems are so prominent in the marketplace. To help you get started in an easier way and choose the best phone system that fits your organization, we’ve assembled the key information you need in your selection process. […]
If you are new to S-Series VoIP PBX, this quick start guide video will help you find your way around. In this video, we take S20 as an example to give you quick and simple instructions for installing and configuring your S-Series IPPBX. Main Steps:1. Device installation2. Web GUI login3. Localize your PBX with timezone, system prompt, and region preference4. Change password and set up administration email5. Configure network settings and reboot your system6. Bulk create extensions for users7. Configure Linkus and enable Linkus Cloud Service8. Connect the Trunks to make calls9. Download Linkus UC App for your PC and smartphones10. Create Inbound and Outbound Routes *This video is […]
