When we are off the office, work from home, we don’t want to miss calls. So you may ask, is it possible to set up two or more terminals to ring simultaneously with one single call? Is it possible to have two phones with the same extension number? Or in other words, do you want to […]
Voice prompts are prerecorded scripts recorded in a human voice to “prompt” or guide callers to their desired destination or transaction. Voice prompts are how you greet your customers and what the caller, both inside and outside, will hear and follow. Generally, PBX phone systems will have IVR systems, Music on Hold and Custom System prompts saying unavailable, busy, call transfer, […]
As promised, CRM support on S-Series VoIP PBX is now available. The CRM we tested this time is SugarCRM. Yeastar S-Series VoIP PBX could work perfectly with SugarCRM and help you to achieve the following features: Click to call. Incoming call popup. Take a note during a call, transfer a call and hung up the […]
Sometimes, when our business system has an issue, like a user is unable to login or locks their account, the system overloads, or even needs an update, we couldn’t get the first look at it. That’s pretty annoying. We want to know what’s going on behind our telephone system. For administrators, we should stay in […]
CallKit is a new framework introduced in iOS 10 that allows VoIP apps to display full-screen notifications and integrate into the system dialer UI for easier access for users. To greatly improve user experience, Yeastar Linkus Mobile Client has been integrated with iOS10 CallKit for call handling since it was released. Instead of a basic alert banner, […]
The ability to monitor, record and manage the cost of communications has always been essential to enterprises and phone service resellers. Serviced offices, hotels, and any enterprises who resell phone services to its customers are always in need of professional call billing and accounting tool to conduct sophisticated call analysis, control call costs and deliver […]
PBX system security is pivotal in today’s environment, users need a highly flexible solution to ensure that specific access privileges are given to the correct individuals. To fulfill this security requirement, Yeastar S-Series VoIP PBX and Cloud PBX provide customers the tool to set different roles to extensions with defined user permission to access certain functionality. PBX User Permissions: […]
Imagine managing your address book, juggling client data and attending to ongoing service matters or support issues can leave you wishing you had at least one extra pair of hands. Xtelsio CTI client makes sense to port some of that work onto computers. Xtelsio CTI (Computer Telephony Integration) client is kind of software enabling PC-directed control […]
The new version 1.3.9 of Auto Provisioning APP is now available. Substantial changes have been made between the version 1.3.3 and the new version 1.3.9. We added some new features such as new IP phones supported, and fixed some issues. Here is an overview: Added support for Alcatel IP phones: IP100, IP150, IP151, IP300, IP700G, IP1850 and […]
1. What is LDAP? LDAP, or Lightweight Directory Access Protocol, is a client-server protocol for managing related information from a centralized location through the use of a file and directory hierarchy. In other words, it is a protocol for accessing a directory service. LDAP is used as a phonebook on Yeastar S-Series PBX and Yeastar Cloud PBX so that you […]
Understanding the Hot Standby in S-Series Hot-Standby or Hot Spare is a redundant method in which one server runs simultaneously with an identical primary server. And all data is mirrored to the secondary server in real time. Upon failure of the primary system (server), the hot standby system (server) immediately takes over, replacing the primary […]
Unwanted calls can be a real nuisance, which is inconvenient and annoying at the best of times, especially for the elderly or vulnerable it can be quite frightening. It is a “plague” not only for individuals but also for companies. Mobile phone users can install some blocking Apps to filter and block specific numbers easily, […]
