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6 Reasons Why Customers Love Yeastar Multisite Interconnect

6 Reasons Why Customers Love Yeastar Multisite Interconnect

For multi-site businesses, having a multi-site phone system is crucial to keep staff members in multiple locations connected and collaborate efficiently. Yet connecting dispersed on-premises IP PBXs and setting up a corporate business telephony network can be complicated.

To that end, Yeastar has created a unique innovative system – Yeastar Multisite Interconnect – to bring multiple dispersed VoIP PBX under one single network, with the minimum amount of set-up and on-going support needed.

The breakthrough functionality differs from the traditional ways of inter-branch connection via SIP trunking and has outshined to earn the favor of many of our customers. Do you know why?

6 Major Reasons Why Customers Love Yeastar Multisite Interconnect

1. Explicit Role-based Multi-site Phone System

Yeastar Multisite Interconnect is built on an explicit role-based system to maximize the simplicity of a multi-site phone system. It allows you to designate one “headquarter” PBX and multiple “branch office” systems, where the “headquarter” PBX serves as the pivot and collaborates all others. Simply put, with only one link between a branch and the headquarter, the branch will be able to connect to all other offices, providing simplified communications and easy management of converged voice for multi-branch operations.

2. Simple Configurations

Most VoIP systems can be connected via the internet using SIP trunks, but setting a corporate phone network with such way can be very complicated due to the number of SIP trunks needed to be configured. For example, if you have 6 offices to connect, then you will need to set up 5 SIP trunk groups on each office for interconnection. That means in total you will have to set up 6×5=30 SIP trunks, let alone the required multiple outbound call routes, which is quite time-consuming and onerous. With Yeastar Multisite Interconnect, however, things can be much easier. It allows you to register branch phone systems directly to the headquarter PBX, without having to create trunks or call routes. And no Static Public IP address or port forwarding is required on any branches, greatly saving time and effort. By connecting in this way, a network of 6 offices can be set up in minutes. For detailed configuration methods, please refer to here.

3. Easy Dial Plan

One of the most noticeable benefits brought by the Multisite Interconnect is that it allows direct dial and seamless call transfer between extensions in different locations. With all phone systems in the network deploy the same dialing plan, and each system occupies a unique first dialing digit, no matter where you’d like to reach in other sites, an extension, a conference, a ring group, or even a queue, simply by dialing the number directly, you can reach the destination easily, which ensures a smoother flow of inter-office communication and eliminates the trouble of remembering multiple prefixes.

4. Secure Interconnection

There a number of options available to connect remote branches. But not all of them are highly secure. The network setup by Yeastar Multisite Interconnect protects your system security in many aspects. The general access rules configured in the Yeastar’s “Firewall Rules” module and the IP exclusion rules set up on each branch profile has ensured that the network is protected from malicious attacks. Besides, as no port forwarding is required in any of branch offices, the potential security risk is also reduced.

5. Slashed Costs

For an enterprise with multiple office phone systems, an interconnecting network can slash communications costs significantly, as internal phone calls are completely free regardless of locations. Besides, Yeastar Multisite Interconnect also helps save costs brought by the traditional way of SIP trunking. To interconnect multiple PBXs via SIP trunks, you will either need to purchase one static public IP address for every site, each with an annual fee of 1-3 thousand dollars, or to sacrifice stability and use DDNS instead, which is not entirely free either. But using Yeastar Multisite Interconnect, only one static public IP address, if necessary, is required in the whole system, which will help cut the overall expanse in the interconnection.

Another cost-saving advantage that Yeastar Multisite Interconnect can achieve is trunk sharing, which allow you to make international calls at a local rate.

6. Yeastar Innovation

Yeastar Multisite Interconnect is designed exclusively for Yeastar S-Series VoIP PBX and can be applied to all models across the range. Crafted to enable easy interaction and interconnection of S-Series PBXs deployed in different offices, this feature delivers a smoother call flow between offices and offer customers one additional choice for their branch office solution. The security and simplicity of this breakthrough feature have ensured that it will be quick and easy to put in place, reliable, and easy to maintain.

Successful Case

The multisite interconnect feature is welcomed by Yeastar customers worldwide and was deployed by many large companies with multiple remote offices. You can explore one of our successful case here, and learn how Yeastar connects up 6 remote location with ease and how the customer has to say about the solution.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

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Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

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