How Yeastar On-prem PBX Supports Remote Workforce?

How Yeastar On-prem PBX Supports Remote Workforce?

Working from home isn’t going away. Global Workplace Analytics anticipates that 25-30% of employees will work from home multiple days per week through the end of 2021. And SME needs unified communications, remote connectivity, and flexible device options (smartphones, tablets, desktops) to bring remote teams together.

To that end, cloud and hosted PBX market rise, yet on-premises PBX solution doesn’t fall back. The breakthrough of hybrid cloud technology is best positioned to propel hardware PBX solutions on fulfilling telecommuting demands – with least IT and security issues – and makes it as easy as Cloud.

Yeastar On-premises PBX systems set an example for this

Incorporating the cutting-edge UC&C, hybrid cloud, and hardware components, Yeastar on-premises PBXs make it possible for you to communicate and collaborate with teams anywhere as if you were in the office. They introduce an encrypted tunneling service to take care of every IT and configuration issue. And the best part of that, it takes only one click for you to enjoy hassle-free remote communications. By simply enabling the service on your PBX system, you can securely access your office phone number and all PBX features anywhere with Yeastar Linkus UC Clients, from virtually any device.

Compared with the remote working solutions of other on-prem PBX vendors, the innovative tunneling service of Yeastar on-prem PBXs frees you from risky port forwarding, tricky server setup and troublesome NAT issues, so you don’t need to worry about exposing your intranet to the public, wasting time on complex deployment, or unstable call quality to happen and affect your remote business communications.

The innovative tunneling service is named differently (listed as below) on different Yeastar PBX series. They create different levels of business advantages with many other functionalities besides the configuration ease.

On-Premises Pbx Remote Working Solution Comparison: Yeastar Vs. Other Vendors

Remote Access Service (RAS) for P-Series PBX System

Upgraded and more versatile, Yeastar Remote Access Service is the cornerstone of remote connection for Yeastar P-Series PBX System. It comes with an “out-of-box” Yeastar-supplied domain dame for you to customize your PBX URL and allows you to perform daily business communications and administration with Linkus UC Clients (web, mobile, desktop app) – on the road, at home, or anywhere with internet connection.

Remote Acccess Service

Here are some of the benefits it delivers and use cases.

  • Make remote access to your PBX web portal possible and as easy as any website

Your employees can now visit their virtual office phone (Linkus Web Client) or PBX management (admin) portal with an easy-to-access PBX domain name defined by you. Long past are the days to remember long, meaningless number strings. And your access is no longer tethered to the company’s intranet.

  • Enable employees to stay productive anywhere, on any devices

By enabling a one-click remote connection to Linkus UC Clients, your employees can now use your business phone system services from any computer or mobile device to call, conference, and collaborate with teams and customers, irrespective of location. The Linkus UC Clients support multiple devices on a single number and offer rich collaboration features like directory, contacts, presence, chat & file sharing*, CRM integration, etc. to bring your teams together in one unified platform.

In addition to meet the daily needs of your general employees, your remote call center agents and queue managers get additional benefits. They can access the PBX’s Queue Panel and Wallboard functions directly from web browser and handle queue activities wherever they are.

  • Manage & maintain your phone system remotely

Get complete control of your phone system even when you are at home. The Remote Access Service of Yeastar P-Series PBX System allows you to perform daily PBX maintenance remotely.

For example, take a glance at the graphical PBX dashboard to monitor real-time call volumes, interface status, and CPU consumptions; download CDR reports; add new extensions; optimize call routing; perform PBX firmware upgrade; and everything your system administrator can do in the PBX management portal.

  • Safeguard your remote communications

Forget about opening a hole in your phone system firewall. The Remote Access Service enables a private and secure tunnel to provide remote access and encrypt your remote communications. In addition, your web access to the PBX system is HTTPS secured and doubled-checked with user credentials and sophisticated system firewall rules.

  • Save your IT investment and instant remote working

Let the service take care of the remote connection work. You won’t need to hire IT professionals to do the settings or spend on 3rd-party remote working services like VPN, which might have interoperability issues with the PBX system.

Linkus Cloud Service (LCS) for S-Series and K2 IP-PBX

Essential and practical, Yeastar Linkus Cloud Service is a turnkey remote working solution designed for Yeastar S-Series VoIP PBX and K2 IP-PBX users. It provides a private and secure tunnel to avoids the necessity of port forwarding when using Linkus UC Clients (app) outside the company network and allows the following advantages:

Linkus Cloud Service
  • Instant Remote Working

Whenever needed, simply click to enable the service on your PBX system and start enjoying hassle-free remote working immediately.

  • Unsacrificed Employee Remote Productivity

Enjoy full access to your office extension features on your Linkus Mobile Client or Desktop Client. Never miss a business call and stay as productive with advanced UC features like directory, contacts, presence, conference, CRM integration, etc. to bring your teams together in one unified platform.

“Linkus Cloud Service solves so many problems. Now I can have teleworker extensions without exposing PBX to the internet or configuring complex VPN. And the whole teams can enjoy high-quality, secure, reliable calls. It also solves the double or triple NAT from my home internet provider, who usually blocks SIP calls. Also, the chat, presence, and on-app audio conferences are great and provide much more richness to our PBX as a Unified Communication platform.
– Miguel Rabi, Product Manager at Optical Networks

  • Add Chat & File Sharing Feature to Linkus

Enable easy 1:1 or group chat on your Linkus Mobile and Desktop Clients. Besides the text message, instant sharing of emojis, pictures, and files are also supported in chat to enrich team collaboration.

  • Better Call Quality: stop the NAT issues to happen and improve your call quality.
  • Safeguard your remote connection and communications with eliminated port forwarding and enterprise-grade encryption technology.

“As a telecoms provider, Linkus is a great “go to” during and after COVID. It enables our clients to function as if they were at the office. The service also saved us cost in cellular services. By utilizing LCS within our own branches, our technical and sales can communicate with each other and clients on any given day from anywhere in the country. I use Linkus Cloud Service daily and enjoy this feature thoroughly.”
– Morne Duplessis, National Technical Manager at MFP Office Automation Group

Get Linkus Cloud Service Now

Think what you have today is okay?

Your employees or customers don’t. 74% of workers felt that better remote communication and collaboration tool would improve their personal productivity. If you have a Yeastar on-premises PBX system now, try the Yeastar Remote Access Service or Linkus Cloud Service now to experience how it will make a change.

Experience it yourself with a 30-Day free trial

Both Yeastar Remote Access Service and Linkus Cloud Service provide 30-day free trial. You can follow the paths below to enable it on your Yeastar PBX systems.

  • P-Series PBX System: PBX management portal > Plan
  • S-Series VoIP PBX or K2 IP-PBX: PBX administrative portal > Linkus > Linkus Server Settings

If you have any questions about the service or want to learn deeper about how the solution will help your business, we are always here to help you. Just contact us here.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

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View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.