Cloud Phone System For Modern Businesses

WHAT SHOULD YOU KNOW ABOUT CLOUD TELEPHONY

WHAT SHOULD YOU KNOW ABOUT CLOUD TELEPHONY

To make phone calls, cloud telephony employs Voice over IP (VoIP), which connects your voice to the Internet. Cloud telephony enables you to make and receive calls from any Internet-connected device. It is a voice service that does away with the need for costly telephone hardware such as phones and PBX (Private Branch Exchange) appliances.

 

This phone system is ideal for businesses with employees who work remotely or are frequently away from the office. Cloud telephony has numerous advantages, including lower costs than traditional landline services. We will delve deeper into the benefits of how it can assist you in your business endeavours.

What is Cloud Telephony?

Cloud computing stores and manages information in an online environment by utilising remote servers hosted on web-based platforms. When compared to traditional on-premises resources, the cloud provides numerous advantages. These characteristics enable businesses to rely on cloud technology without being concerned about IT infrastructure challenges or limitations. 

 

Cloud telephony is a cutting-edge telecommunications service based on the cloud computing model. Cloud telephony providers provide phone systems in which all equipment, software, and network connections are located remotely from the location of a company’s operations. Companies can save money on space, power consumption, installation costs, and maintenance fees by doing so.

 

Cloud calling allows you to make and receive phone calls from your business phones and any internet-connected device, including computers, tablets, and smartphones, from anywhere in the world that has an internet connection.

 

Cloud-based services are gaining popularity among both consumers and businesses due to their ability to provide cost savings, scalability, reliability, flexibility, and ease of use.

What is Cloud Telephony?

VoIP, which stands for Voice over Internet Protocol, is used in cloud telephony. This type of cloud phone system works similarly to traditional landline telephones, but your voice is transmitted as data packets over the internet. VoIP technology converts voice signals into digital data packets for Internet transmission; it then reconverts them back into analogue form at their destination so they can be heard.

The Key Benefits of Cloud Telephony.

Cloud telephony services provide numerous advantages, including increased productivity and lower IT costs. Unlike traditional PBX systems, which are designed to provide phone service for a single physical location with one or more lines, cloud-based telephone systems can be configured to provide multiple extensions that are accessible from anywhere.

 

Businesses no longer need to worry about upgrading their hardware; instead, all they need to access their virtual phone system is an internet connection and a web browser. Switching from legacy phone systems to a cloud telephony system also results in significant cost savings. So, let’s take a closer look at why using cloud telephony as your business phone system provides unrivalled benefits.

 

Significant Financial Savings

Cloud telephony services are becoming increasingly popular as businesses look to cut costs. You can pay for only what you use with a cloud service rather than an entire package that may not be used at all. As a result, cloud telephony companies typically charge less for comparable usage than traditional phone service providers. Furthermore, there is no need to invest in costly hardware, which can save on both upfront costs and long-term maintenance fees.

 

Easy to Install

Cloud phone systems are simple to set up and require no significant infrastructure changes on your part. With the right service provider, they can be up and running in a day, resulting in minimal downtime or disruption and an easy transition. Furthermore, cloud telephony systems enable simple configuration through an intuitive, user-friendly interface.

 

Scalability

Scalability is one of the many advantages of cloud telephony, allowing your company to easily and cost-effectively scale up or down as needs change. For example, if a company starts small, it can simply add more cloud telephony service capacity to meet increased demand. Using a cloud phone provider, on the other hand, reduces costs when usage levels are lower than expected because you have the option to scale down. Choosing a cloud telephony provider allows a company to save money on hardware costs by not having to buy new equipment for future growth. Scaling up an in-house system as your company grows is much more difficult. Traditional phone systems frequently require businesses to purchase extra physical hardware in anticipation of future needs and then pay high monthly rental fees even when all of that equipment is not required at any given time.

 

 

A Flexible Telephone System

With advances in mobile technology and the rise of remote workers, the business world has changed dramatically in recent years. Cloud communications are far more adaptable and responsive than traditional PBX systems. As a result, managing business calls while away from the office is now as common as answering them at a desk.

 

With a cloud telephony system in place, you can use any internet-connected device to call any number in the world without worrying about roaming charges or connection issues. The phone system features you’d expect from an office desk phone, such as call forwarding and call routing, will also be available on the device you’re using. A cloud system also provides additional collaboration tools, such as video conferencing and instant messaging, to improve the effectiveness of your business communications.

 

 

Productivity Can Be Boosted by Using a Cloud Phone System

A type of unified communications as a service is cloud telephony (UCaaS). The integration of voice, video, data, and other real-time communications services is referred to as unified communications. Its goal is to simplify business processes by providing multiple types of communication on a single platform. As you have discovered, UC can help improve productivity, performance, and customer experience while also lowering costs. Its application can have a significant impact on business productivity and quality. It can make it easier to keep track of team members’ conversations and workflows no matter where they are. Furthermore, UC facilitates information sharing across departments internally as well as with clients or customers externally.

 

 

 

Reliable and resilience.

If you used traditional phone lines during a disaster or emergency, such as a power outage, you would be at the mercy of the circumstances. Business continuity is not an issue with cloud telephony because your phone system is hosted on cloud servers. Because your company can access its cloud telephony service from anywhere, it becomes much more resilient.Cloud telephony can also improve business reliability by reducing reliance on a single point of failure. This is accomplished by balancing workloads across multiple data centres that provide redundant connectivity, thereby increasing efficiency. A cloud telephony system is an excellent choice for any company looking to reduce its reliance on expensive, outdated hardware while increasing operational stability and flexibility.

 

 

Choosing a Cloud Telephony Provider

Choosing a cloud telephony solution for your business can be difficult. There are numerous cloud telephony service providers to choose from, but the most important factor is that they provide the features and services that your company requires at an affordable price.

If you are looking for a low-cost, customer-focused cloud telephony provider with high service quality, UPON has a proven track record of serving over 200 customers in Singapore since 2012. Upon Pte Ltd is a hosted VoIP solution designed for SMEs that provides enterprise-grade business communications features as well as advanced UC capabilities.

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General

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Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

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Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

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IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

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Recordings

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Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Conference

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Speed Dial

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Speed dial is activated when the set prefix (default or customized) is dialed.

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Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

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IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

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