Cloud Phone System For Modern Businesses

Case Study: Qingdao Liuting Airport Connects Broadcasting System with Yeastar MyPBX

Case Study: Qingdao Liuting Airport Connects Broadcasting System with Yeastar MyPBX

Reliable communication is critical for an airport to be able to function on a daily basis. Airport communications face challenges with aging infrastructure, changing technology needs, and a mash-up of incompatible systems. Airport communication systems need to be dependable, have failover support, be easy to use, and provide scalability to accommodate future demands.

With all of that in mind, Qingdao Liuting International Airport looked to Yeastar to update and reduce the costs of their communication system.

Qingdao Liuting Airport is located in the city of Qingdao, Shandong Province, China. It annually serves 12 million passengers and 200,000 tons of goods, cargo, and freight. In a peak hour, Qingdao Liuting Airport can handle over 5,000 passengers arriving and departing on 14 boarding bridges, 44 gates, 82 domestic airlines, and 12 international airlines. In other words, it’s a big airport with a lot of traffic.

Qingdao Liuting Airport Communication Needs

Airports have a high volume of goods, baggage, and passengers so their communication requirements can be more demanding than a typical business, warehouse, or other service or hospitality application.

Some of their needs included:

  • More Users: They wanted to add more users without changing their existing IP-PBX.
  • New Extensions: They wanted all new extensions to automatically be able to use direct dialing with extension numbers.
  • Broadcast Announcements: Boarding gate staff needs ability to use the phone to broadcast announcements to passengers.
  • Intra-Airport Communication: Aiport departments needed a faster, smoother internal communication system to relay information.
  • Stable and Reliable: The internal communication system will be operating 24/7 so, they needed as stable system with as little downtime and failure rate as possible.
  • No Maintenance: The system needed to be simple for anyone to use. Easy management, no maintenance, and no special expertise required.

For many PBX manufacturers that would be a tough list of requirements to satisfy. Yeastar was able to meet their special needs with two PBXs from the MyPBX U5 Series.

Interoperable Yeastar MyPBX U500 Solution for Airports

Yeastar deployed two MyPBX U500 IP-PBXs to the existing IP-PBX at the Qingdao Liuting Airport that was powering their broadcast system.

The Yeastar MyPBX U500 is a standalone hybrid IP-PBX that excels in its flexible compatibility with PSTN/ISDN BRI lines plus GSM/UMTS networks and IP lines, giving users the benefit of the latest VoIP technology plus the reliability of traditional phone networks. The scalability of the U500 is a major benefit that businesses take advantage of. It has modular technology that enables the company to choose the combination of FXO, FXS, BRI, GSM, and UMTS modules that they need. Additionally, the U500 is interoperable with leading VoIP phone manufacturers such as Yealink, Snom, Grandstream, Aastra, Polycom, and Cisco.

When Qingdao Liuting Airport said that they needed to add more users without changing their existing IP-PBX, the MyPBX U500 was the obvious choice.

MyPBX U500 Deployment at Qingdao Liuting Airport

To upgrade the Quingdao Liuting Airport communication system, we needed to deploy two MyPBX U500s. One U500 acted as the primary server while the other PBX was used as the standby server. The U500 was then connected to the airport’s existing IP-PBX through peer-to-peer mode.

Here’s an overview of what the installation looked like:

airport-installation

This setup gave the airport increased functionality including:

  • Multiple IP phones for various departments
  • An IP call box registered to the MyPBX U500, set to “auto-answer”, and connected to the audio output with a power amplifier
  • Intercommunication between MyPBX extensions and extensions of the old IP-PBX
  • Broadcasting at the boarding gate with the IP phones – pick up the phone, dial the extension number of the IP Call Box, and the call is answered automatically allowing staff to make announcements

Yeastar Airport PBX Solution Highlights

With a Yeastar PBX solution, Qingdao Liuting Airport gained a communication system that they could rely on, has flexible features, and is easy to use and maintain.

  • Hot Standby

If the primary server goes down, the backup U500 PBX takes over and the admin gets notified via email and SMS text message.

  • Compatibility

Compatible with other IP-PBX systems and traditional PBXs including other management systems such as ERP, OA, CRM, and dispatching systems.

  • Quick deployment

The U500 PBX does not require complicated cabling and can be easily configured and managed online through a web interface.

  • Flexible Internal Communication System

Internal communications are accessible with a network port or Wi-Fi. Terminals like IP phones, mobile softphones, and PC softphones can also all access the system.

  • Easy Maintenance

With the intuitive and user-friendly GUI, anyone can perform daily management and maintenance duties.

  • Built-in Features

The U500 comes with conferencing, video calling, call recording, and intercom functionalities that boost productivity and increase efficiency.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

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