Compatible Yealink Phones with Yeastar VoIP PBX Systems
July 19, 2016
In Singapore’s fast-moving business environment, communication is everything. Whether you’re a small startup or a growing SME, the way you manage calls can impact customer satisfaction, team productivity, and operational costs. That’s where Cloud PBX comes in. It’s not just a tech upgrade—it’s a business advantage.
Cloud PBX (Private Branch Exchange) is a modern phone system hosted in the cloud, rather than on-site physical hardware. Instead of running bulky cables and owning expensive servers, you get a full-featured phone system accessible from anywhere via the internet.
It allows you to:
Record calls, check voicemail, and monitor call logs in one dashboard
With high rental costs in Singapore, physical hardware and server rooms take up valuable space. Cloud PBX eliminates that by moving everything online.
Whether you’re at Marina Bay Sands, home in Tampines, or on a business trip in Tokyo, Cloud PBX lets your team stay connected on any device.
Add or remove users and numbers on-demand. This is perfect for fast-growing startups, hybrid work setups, or teams that scale during peak seasons.
There’s no need to buy PBX servers, hire in-house engineers, or worry about upgrades. Cloud PBX is usually subscription-based, with predictable monthly pricing.
Companies like Upon SG offer Yeastar-powered Cloud PBX systems with local setup, training, and support—tailored for Singaporean business needs.
Yes. Reputable Cloud PBX providers use end-to-end encryption, secure data centres, and built-in disaster recovery. You get enterprise-grade security without the enterprise-sized budget.
Cloud PBX solutions began gaining traction in Singapore around the early 2010s. At that time, businesses were starting to move away from legacy PBX systems due to the high costs of maintenance and the increasing demand for more flexible communication setups. The introduction of high-speed fibre broadband (through Singapore’s Next Generation Nationwide Broadband Network, or NGNBN) around 2010-2012 provided the necessary infrastructure to make cloud-based telephony a reliable option.
Early adopters were mostly tech startups and international firms that needed to support regional operations without setting up physical servers at every location.
Cloud PBX truly became mainstream in Singapore around 2017–2018. Several factors drove this shift:
By 2022, industry reports indicated that a significant portion of Singapore SMEs had either adopted or were actively planning to adopt cloud-based phone systems.
As of 2024, estimates suggest that over 65% of SMEs and large enterprises in Singapore have transitioned to either full Cloud PBX systems or hybrid VoIP telephony setups. According to IDC and Frost & Sullivan research specific to the Asia Pacific region, Singapore is one of the leading adopters of cloud telephony solutions in Southeast Asia.
Specific stats:
Several large companies and multinational corporations have adopted Cloud PBX or cloud-based unified communications platforms in Singapore. Some examples include:
These examples reflect how Cloud PBX and cloud communication have shifted from being a niche solution to a standard expectation across industries.
Cloud PBX adoption isn’t just about technology anymore—it’s a core part of business resilience, flexibility, and scalability in Singapore.
Yes. Cloud PBX systems are regulated by Singapore’s Infocomm Media Development Authority (IMDA). As long as you’re using a licensed provider, it’s fully compliant and legal.
Absolutely. Most reputable Cloud PBX providers in Singapore offer number porting, so you can keep your existing phone number when switching from your current telco.
A stable fibre broadband connection is ideal. Most setups work well with 100kbps per concurrent call, but your provider can help assess your network capacity.
Yes. In fact, SMEs are the biggest adopters. Cloud PBX systems are scalable, so you can start small and expand as your team grows.
Yes. You can make and receive business calls through mobile apps linked to your PBX system. This is perfect for remote or hybrid work setups.
If you’re running a business in Singapore and still using a traditional phone system, now is the time to upgrade. Cloud PBX isn’t just future-ready—it’s what successful businesses are already using today.
Talk to Upon SG and discover how you can modernise your communications without hardware hassles.
By now, you have probably heard about all the fantastic
Softphones bring a wealth of advantages to business communication, such
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