Cloud Phone System For Modern Businesses

Explore 9 Things about YMP, a Centralized Platform for Cloud PBX Service Delivery

Explore 9 Things about YMP, a Centralized Platform for Cloud PBX Service Delivery

Designed with a multi-instance infrastructure, Yeastar Cloud PBX Platform incorporates Yeastar Management Plane (YMP) and easy-to-deploy dedicated Cloud PBX instances for service providers to deliver hosted voice services and unified communications solutions. Central management, scalability, and reliability are just some traits of YMP. This blog will uncover more about YMP, the reliable and powerful cloud-based telephony platform for service delivery.

1. It only takes minutes, even seconds to create PBX instances.

This great benefit just cannot be overstated. When creating Cloud PBX instances for your customers, simply fill in the number of extensions and concurrent calls to allocate various customer needs. Then you can check at any time the status, extensions, concurrent calls, uptime, and system version of your customers’ PBXs and even upgrade them all in bulk from YMP centrally. The efforts required to set up a new PBXs system for different businesses and retain control will be drastically reduced.

2. It is quick and easy to make an entry into the hosted PBX market.

For those who prefer to craft and launch their own cloud PBX service instead of reselling it from third-party providers, YMP ensures fast time-to-market and reduced management complexity. If you do not want to prepare any server, the turnkey solution requires minimum upfront investments to reduce risks for you. One the other hand, you can host YMP in public cloud platforms, such as AWS, Alibaba Cloud, or Google Cloud, or use virtualization software such as VMware, KVM, or Hyper-V, to deploy YMP in your data center (Tier 3 or above), to stay complete control (BYOI solution).

3. It does not require tedious work on the deployment and installation.

Don’t worry that building the system from the ground up could be cumbersome and energy-consuming. It is not tedious at all. The turnkey solution enables you to have access to YMP right away. If you bring your own infrastructure, all you need to do is to deploy the server and network and provide us with the required information. Then just sit back and let us handle the rest. We prepare a detailed and intuitive deployment guide for a seamless and quick transition to the cloud.

4. There are no hidden charges on functionality.

We don’t limit your usability. It is all about PBX instances, extensions, and concurrent calls. There are no extra charges for IVR, Conference, Voicemail to Email, and most features. (Although we do charge for call recording minutes, there are 500 free recording minutes for each Cloud PBX instance.) We leave you the freedom to offer a simple (per seat, per month) pricing model to your customers with the full feature set and enterprise-grade communications capabilities. Even in our free trial, you have access to the full feature set and complete freedom to test them out.

5. YMP comes with secure multi-level user access.

The super admin retains total control over YMP while multiple resellers are able to run their business in isolated, multi-instance environments, which makes sure the separation of different customers’ data, reduces possibilities for a large number of customers to be affected by a system outage and allows for greater flexibility and control of configuration, customization, and upgrades. Each can offer hosted voice services to their customers that are managed independently.

6. Each Cloud PBX instance under YMP is multi-site friendly.

When asked to connect multiple sites scattered across cities, countries, or even the globe, you can confidently make a solid guarantee. It is easy to unify the headquarter with remote offices and a handful of teleworkers within a single cloud-based business phone system, giving multi-site employees the same features and continuity as in-house users. Besides connecting them all within a single PBX system, different PBXs in the same YMP can also be interconnected.

7. YMP makes it easy to generate a recurring revenue stream.

With YMP, system capacity including the number of extensions and concurrent calls can be scaled both up and down with just a few clicks, making it extremely easy to craft a pay-as-grow pricing model with higher margins, built on decreased expenses and faster service delivery. You can charge your business customers the hosted voice service per-seat or on a concurrent call basis at your preference for a higher return on investments and a recurring revenue stream. It even seems like a pure revenue generation machine with as little of a headache as possible for you.

8. Co-brand to enjoy greater flexibility on the go-to-market strategy.

With our co-branding option, it’s a no-brainer to put your own brand onto the cloud phone system delivered to your customers, and thus cultivating your business, your brand, and customer loyalty. In the meantime, you can still leverage Yeastar’s credibility, awards, certifications, etc. for better promotion. Future updates are available to help you keep up with the trend and changing business requirements, and will not affect the co-branding. You remain in complete control of your customers and have the freedom to create your own customized pricing model depending on your customer base.

9. No worries about the support, updates, and maintenance.

Once you deploy YMP and become our partner, Yeastar will offer 24/7 technical support to ensure the normal operation, protecting you from disruption and downtime, so that you can focus on gaining new customers and generating revenues. Included in the maintenance package, all system updates of YMP will always be available to you, helping you offer new features and services on a regular basis.

Explore More Blogs

Experience Yeastar Cloud PBX Premium yourself for 30 days  

Try first and

decide with certainty

30 Day Free Trial

User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.