Five Ways a Cloud Phone System can Improve Remote Working

Five Ways a Cloud Phone System can Improve Remote Working

An integrated phone system that is hosted in the cloud has a number of benefits that make it an excellent choice for any kind of business. Your firm will benefit from a solution that is both flexible and cost-effective if it makes the switch to a cloud-based system. When using a cloud system, easily adaptable staffing is possible because the addition of extra phone lines does not require the involvement of any maintenance or technical staff. 

 

When employees have a business phone and number that they can carry with them wherever they go, they enjoy increased freedom and mobility. With all-inclusive pricing, separate landline fees are eliminated, and the cost of making long-distance calls is reduced with VoIP technology. To get started on the path toward a solution for your business that is both more adaptable and more economical, all you would need to do is get in touch with one of these VOIP trunking service providers.

FIVE WAYS TO IMPROVE REMOTE WORKING WITH CLOUD PBX:

Each Employees shares the same phone system

If you move your company’s operations to the cloud, you will have the ability to provide full-featured business desk phones to your employees who operate in remote or home offices. Even employees who are primarily stationed at a physical location have the option of using their full-featured VoIP desk phones for part-time work at their home offices or gaining access to the same features on their mobile devices through the utilisation of mobile applications. Employees will never again be required to call clients and customers using their personal number, regardless of whether they are calling from a mobile phone or their home line, which will ensure that their privacy is protected.

 

Ensure mobility and flexibility

By relocating the on-premise PBX phone system outside of the building and onto the cloud, a cloud phone system eliminates boundaries in the communication process. A robust company phone system provides all employees, whether they are located in the same building or in different places, with the same set of features and capabilities, regardless of where they are physically located. When employees leave their home offices or other remote locations, they are able to keep their connection to the main company phone system by using a mobile app. Workers are free to use any device they like, including a desk phone, smartphone, or tablet equipped with a mobile application; their personal computer equipped with a Softphone application; or any combination of these. Plugging the desk phone into an Ethernet connection makes it possible to link it to the primary phone system of the company from virtually any location.

 

Find ways to cut costs

A cloud phone system reduces the fees associated with making long-distance calls and does away with the need for separate landlines. In addition to this, it delivers a monthly invoice that encompasses all of the lines for your whole staff, including the remote employees. That translates into a streamlined billing procedure, which not only frees up time for your staff to focus on other tasks, such as the preparation of expense reports, but also reduces the need for managers and corporate accounting to approve a large number of phone bills.

 

Increase control and your viability.

Within the realm of telecommunications, security is a significant issue that has been, and will continue to be, a critical factor in determining an organization’s viability. A solution that is hosted in the cloud offers the IT staff and the admin a greater level of control over the network’s security and, in cases where it is necessary, satisfies auditing and compliance requirements, such as the necessity to log all calls. Managers are able to monitor agent and employee productivity and evaluate the efficiency of remote workers, telephone sales reps, and other important phone-based staff thanks to the full feature set offered by cloud phone systems.

 

Enable flexible staffing.

The majority of IT professionals today find themselves in the position of being responsible for providing assistance to a proportion of staff members who “telecommute” or work entirely from home at least some of the time. You can easily manage either quick or gradual expansion, as well as adjust to seasonal spikes in revenue, with a cloud phone system because it allows you to easily set up remote sites or add telecommuters. Support for customers, partners, or coworkers can also be provided via remote workers if necessary. The support personnel can take advantage of features such as call forwarding, which ensures that they never miss a call even when they are moving about or away from their primary locations because calls are forwarded to their mobile devices when they leave those places. These capabilities provide businesses with the ability to make their remote workers just as connected as their in-office personnel, while also allowing IT to have complete control over the telephone services used by remote employees. Customers can now communicate with any employee working remotely in the same manner as if the individual were physically present in the office

IT experts are having trouble keeping up with the fast increasing number of remote workers as the workforce continues to undergo transformations. What an on-premise private branch exchange (PBX) is unable to readily achieve is something that a cloud-based company phone system is built from the ground up to do: give direct connectivity for employees outside of their primary offices. These potent capabilities are offered in all-inclusive packages that include “extras” such as online faxing, business SMS, audio conferencing, web meetings, and a great deal more, all bundled into a single, simplified bill and sold for a flat monthly rate.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

Deal One View

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View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.

Deal One View

View cases created for a Deal in One View.

View cases created for a Deal in One View.

View cases created for a Deal in One View.