An integrated phone system that is hosted in the cloud has a number of benefits that make it an excellent choice for any kind of business. Your firm will benefit from a solution that is both flexible and cost-effective if it makes the switch to a cloud-based system. When using a cloud system, easily adaptable staffing is possible because the addition of extra phone lines does not require the involvement of any maintenance or technical staff.
When employees have a business phone and number that they can carry with them wherever they go, they enjoy increased freedom and mobility. With all-inclusive pricing, separate landline fees are eliminated, and the cost of making long-distance calls is reduced with VoIP technology. To get started on the path toward a solution for your business that is both more adaptable and more economical, all you would need to do is get in touch with one of these VOIP trunking service providers.
FIVE WAYS TO IMPROVE REMOTE WORKING WITH CLOUD PBX:
Each Employees shares the same phone system
If you move your company’s operations to the cloud, you will have the ability to provide full-featured business desk phones to your employees who operate in remote or home offices. Even employees who are primarily stationed at a physical location have the option of using their full-featured VoIP desk phones for part-time work at their home offices or gaining access to the same features on their mobile devices through the utilisation of mobile applications. Employees will never again be required to call clients and customers using their personal number, regardless of whether they are calling from a mobile phone or their home line, which will ensure that their privacy is protected.
Ensure mobility and flexibility
By relocating the on-premise PBX phone system outside of the building and onto the cloud, a cloud phone system eliminates boundaries in the communication process. A robust company phone system provides all employees, whether they are located in the same building or in different places, with the same set of features and capabilities, regardless of where they are physically located. When employees leave their home offices or other remote locations, they are able to keep their connection to the main company phone system by using a mobile app. Workers are free to use any device they like, including a desk phone, smartphone, or tablet equipped with a mobile application; their personal computer equipped with a Softphone application; or any combination of these. Plugging the desk phone into an Ethernet connection makes it possible to link it to the primary phone system of the company from virtually any location.
Find ways to cut costs
A cloud phone system reduces the fees associated with making long-distance calls and does away with the need for separate landlines. In addition to this, it delivers a monthly invoice that encompasses all of the lines for your whole staff, including the remote employees. That translates into a streamlined billing procedure, which not only frees up time for your staff to focus on other tasks, such as the preparation of expense reports, but also reduces the need for managers and corporate accounting to approve a large number of phone bills.
Increase control and your viability.
Within the realm of telecommunications, security is a significant issue that has been, and will continue to be, a critical factor in determining an organization’s viability. A solution that is hosted in the cloud offers the IT staff and the admin a greater level of control over the network’s security and, in cases where it is necessary, satisfies auditing and compliance requirements, such as the necessity to log all calls. Managers are able to monitor agent and employee productivity and evaluate the efficiency of remote workers, telephone sales reps, and other important phone-based staff thanks to the full feature set offered by cloud phone systems.
Enable flexible staffing.
The majority of IT professionals today find themselves in the position of being responsible for providing assistance to a proportion of staff members who “telecommute” or work entirely from home at least some of the time. You can easily manage either quick or gradual expansion, as well as adjust to seasonal spikes in revenue, with a cloud phone system because it allows you to easily set up remote sites or add telecommuters. Support for customers, partners, or coworkers can also be provided via remote workers if necessary. The support personnel can take advantage of features such as call forwarding, which ensures that they never miss a call even when they are moving about or away from their primary locations because calls are forwarded to their mobile devices when they leave those places. These capabilities provide businesses with the ability to make their remote workers just as connected as their in-office personnel, while also allowing IT to have complete control over the telephone services used by remote employees. Customers can now communicate with any employee working remotely in the same manner as if the individual were physically present in the office
IT experts are having trouble keeping up with the fast increasing number of remote workers as the workforce continues to undergo transformations. What an on-premise private branch exchange (PBX) is unable to readily achieve is something that a cloud-based company phone system is built from the ground up to do: give direct connectivity for employees outside of their primary offices. These potent capabilities are offered in all-inclusive packages that include “extras” such as online faxing, business SMS, audio conferencing, web meetings, and a great deal more, all bundled into a single, simplified bill and sold for a flat monthly rate.