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How to Connect Branch Offices with Yeastar Multisite Interconnect

How to Connect Branch Offices with Yeastar Multisite Interconnect

If you have several branch offices and would like to create a centralized telephony network in an easy and cost-effective way, you will find Yeastar Multisite Interconnect extremely useful.

Yeastar Multisite Interconnect is designed to create links between S-Series VoIP PBXs deployed in different offices and has consummated the Yeastar Branch Office solution.

Using Yeastar Multisite Interconnect, you can:

  • Make free and direct-dial internal calls between all company extensions across all offices.
  • Create a centralized phone system with one easy and sensible dial plan.
  • Circumvent the complicity of sip trunking between multiple offices.
  • Learn more exclusive business-enhancing benefits here.

How to Configure Multisite Interconnect

The configuration of Yeastar Multisite Interconnect requires the minimum amount of configuration and on-going support. It allows you to designate one “Headquarter” and multiple “Branches Offices”. And to maximize the ease of configuration and management, only one link is required between a branch and the headquarter system to connect the branch to all other offices. That means for a network of one headquarter and 5 branches, only 5 network end-points need to be configured!

In the following instructions, we will introduce how to interconnect the Headquarter PBX and the PBX of “Branch Office A”. If you prefer to learn by video, you can also find the easy to learn video guide to configure this feature on our Youtube Channel.

Step 1. Plan and Assign Extensions

Before you start to connect the Yeastar S-Series VoIP PBXs, you need to choose a 3 or 4-digit dial-plan with a unique first digit for each site and configure them on the web interface of each PBX (Settings > PBX > General > Preferences ).

In this example, we assign extensions as bellow:

  • Headquarter PBX: 1XXX (extension number starts with 1)
  • Branch Office A PBX: 2XXX (extension number starts with 2)
Extension Range Settings

Step 2. Forward Ports for Headquarter PBX

If the headquarter PBX is behind a router, you need to log in to the router and forward ports for the headquarter PBX. Below are the default ports you need to forward:

  • SIP Registration Port: UDP 5060
  • RTP Ports: UDP 10000-12000

Step 3. Set up Headquarter PBX and Create an Interconnection for Branch Office A

Log in the Web interface of the headquarter PBX, go to Settings > Multisite Interconnect.
a. Set the role of PBX as “Headquarter” and edit the Headquarter according to the extensions length and extension format of this IPPBX.

Set Headquarter PBX
Edit Headquarter

b. Click Add to create an interconnection for “Branch Office A”. Set the name, branch ID, password, extension length and the extension format of the branch office.

Add Branch

Step 4. Connect Branch PBX and Headquarter PBX

Log in the Web interface of the Branch PBX, go to Settings > Multisite Interconnect.
Set the role of the Branch PBX as “Branch”, and click Add to add an interconnection to the headquarter PBX. Enter the IP/domain and SIP port of the headquarter PBX and fill in the branch ID and password that were set on the headquarter PBX for the branch office on Step 3.

Add Headquarter

Step 5. Check Interconnection Status

If the interconnection status shows Green Tick, then the branch PBX is connected to the headquarter PBX successfully, and users in the branch office and the Headquarter can make free direct-dial internal calls. For example, Extension 2000 at the Branch Office A can then call Extension 1000 at the Headquarter by just dialing 1000, with no call charges and not extra dialing prefix needed.

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User Login

Instantaneously receive user login credentials via email once the extension has been deployed by the adminstrator.

Log in conveniently via any web browser for access to the user portal.

Integrations

Integrate various CRM software for better customer service and satisfaction.

Enable transcription of audio messages into text with integration of third-party transcription service.

Enable API for integration with various third-party integrations for advanced performance such as call center and hotel reception services.

System

Provision email SMTP and template settings for event notifications to be sent out.

Manage storage allocation and duration of various types of data being stored on the PBX.

Determine the types of event notifications to be sent out, and the parties receiving them.

IVR

Add various audio voice prompts to be played according to different call scenarios.

Add voice prompts on multiple levels for more effecient and precise inbound call routing.

Voicemail

Customize default voicemail settings for each user extension.

Add various voicemail messages for allocation to different call scenarios and users.

Provision specific rules to how voicemail messages are played over the PBX system for better caller experience.

Reports and CDR

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Use intuitive visual call reports, to check various call statistics over extensions, trunks, queues, ring groups, and more.

Call reports can be viewed and downloaded directly from the PBX, or scheduled to be sent via email to respective parties.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Limit the number of otbound calls users are allowed to make within a time period to protect against toll fraud.

Restrict certain country codes for outbound calls either company-wide or on certain extensions.

User Login

Determine extension ranges for different functions.

Define use of different voice prompts depending on call scenarios or intended function.

Provision basic and advanced SIP settings to be used on the PBX.

Recordings

Record all calls made on specified trunks, including inbound and outbound calls.

Recordings

Record all calls made on specified extensions, conferences, or call queues.

Paging and Intercom

Create different types of paging and intercom broadcast groups for selected extensions.

Set a time schedule to automatically start your broadcast.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Conference

Pre-set conference settings and dial-in passwords for security, and allow internal users to send conference invites to external parties.

Speed Dial

Create multiple speed dial numbers to respective external numbers frequently used for outgoing calls.

Speed dial is activated when the set prefix (default or customized) is dialed.

Ring Group

Create multiple ring groups and determine custom ring strategies and failover settings for each.

Call Queue

Create different call queues with specific ring strategies and failover settings.

Static agents permanently answer calls in queue, while dynamic agents can log in and out. Allocate different extensions to each group.

Determine what actions are to be allowed for Mangers or Agents to manage on the Queue Panel.

Call Control

Have calls received on specific SIP trunks routed to designated extensions or destinations within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Organize company contacts into dedicated phonebooks and determine accessibility rights to extension groups for each.

Bulk import a list of contacts instead of having to key details in individually.

Role and Client Permission

Pre-defined user roles within the PBX are conveniently available for allocation, or create your own set of permissions.

Restrict users from viewing specific extensions, departments, or extension groups with Extension Visibility.

Allow or resrict specific users from managing or viewing certain company contacts

Auto Provision

Pre-defined setting parameters specific to respective IP phone models are conveniently available for easy set-up.

IP Phones can be quickly provisioned to your Yeastar PBX with just the pre-defined template and device MAC address.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Different types of trunks can be created, Caller ID can be customized.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Configure default call and user settings for individual extensions.

Customize allocation of user extensions to specific ring groups.

Portal Login Page

Receive your administrator log-in credentials and set-up guide via email.

Log-in on any web-browser to get started with PBX set-up.

Installation Wizard will guide you through basic configurations.

User Login

Access all company contacts made available to you by the administrator.

Create your own personal contacts list for easy reference and dialing.

Bulk import contact details for convenient data entry.

User Login

Access and manage user settings for softphone application and voicemail.

Manage call routing and presence status for your individual extension.

Retrieve or download your personal call logs and recordings.

User Login

Receive your log-in credentials and set-up guide via email, sent by your admin.

Log-in on any web-browser to get started with PBX set-up.

Configure contacts and personal settings from the web portal.

Auto Provision

Add, remove, or modify IP phone settings from your web interface.

Upgrade IP phone firmware conveniently from your PBX.

Upload various default setting parameters specific to respective IP phone models for greater convenience during set-up.

Contacts

Store, retrieve, and share company contact details easily on your PBX.

Have detailed contact information for your vendors and clients conveniently stored .

Bulk add a list of contacts instead of having to key details in individually.

PBX Monitor

Monitor the status extensions, whether they aren idle, in use, or unavailable.

Know whether your SIP Trunk running properly, or experiencing problems.

Monitor the number of call conferences currently running on your PBX, and their individual durations.

Maintenance

Check for and download firmware upgrades to ensure that your PBX is always up-to-date.

Perform back-ups to prevent data and settings from getting lost.

Perform troubleshooting on your own to debug.

Call Detailed Report

All call log activities are stored, with the option of having audio conversations recorded by default or for specific extensions.

Filter by date, time, or extension number to retrieve specific call logs or recordings

Playback call recordings directly from the PBX or download to store externally.

Event Center

Determine what events and logs are to be recorded and/or have notifications sent.

Specify particular notifications to be sent to respective authorized personnel.

User Permission

Set up vaious groups of users for allocation to certain sets of access rules.

Determine what features a certain group of extensions can or cannot access.

Determine if users can access, play-back, or download call logs and recordings from the pbx.

Security

Restrict a general group or specific IP addresses to prevent unauthorized access to your PBX.

Determine specific the range of SIP ports for connection between your PBX and endpoints.

Restrict country codes for outbound calls either company-wide or on certain extensions.

Voice Prompt

Upload and designate customised audio recordings at multiple levels of a call journey.

Upload recorded music to fill the silence that would be heard by callers on hold.

Upload customised voice prompts to create a professional call experience.

General

Customize general call preferences either company-wide or for individual extensions.

Set-up feature dial codes for convenient user navigation to specific call features.

Determine how voicemails are retrieved, and also upload custom voicemail recordings.

Call Features

Add multiple automated responses to be played at different phases of a call journey.

Designate specific extensions to ring concurrently based on an external caller's dial pattern.

Customize messages and waiting times to keep external callers engaged when put on hold.

Call Control

Have calls received on specific SIP trunks routed to designated extensions within the PBX.

Set-up dial patterns so that outbound calls are routed to their intended destinations.

Determine how calls are routed and received at different times of a day.

Trunks

Register multiple SIP trunks on a single PBX as needed.

Provision SIP trunk settings and dedicate them to particular extensions.

Bulk add DDIs on each SIP trunk, for allocation to an individual or groups of extensions.

Extensions

View, deploy, add, and remove user extensions within your PBX system.

Allocate and deploy specific extension numbers to respective users via email.

Set-up default ring and presence status settings for individual users.

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